GBS & Digital Transformation Director

Key Responsibilities

Technology Enablement & Platform Integration

• Lead initiatives to enable technology platforms that support shared services operations across multiple business units
• Work closely with internal IT and business teams to ensure seamless integration of systems, applications, and operational workflows.
• Ensure all technology initiatives align with enterprise architecture, cybersecurity standards, and corporate governance frameworks.

Digital Transformation & Process Optimization

• Identify opportunities to simplify, automate, and digitize business processes across GBS functions.
• Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
• Champion the adoption of emerging technologies such as automation, analytics, and workflow orchestration.

Technology Strategy & Governance

• Develop and implement a technology roadmap aligned with the long-term strategy of the GBS organization.
• Establish governance models to ensure transformation initiatives are scalable, compliant, and sustainable.
• Define performance metrics and monitor the impact of digital initiatives through KPIs and service delivery indicators.

Stakeholder Engagement & Change Managemen

• Partner with senior stakeholders across corporate functions to align digital strategies with operational priorities.
• Lead change management efforts to support the successful adoption of new technologies and operating models.
• Provide regular updates to leadership on transformation progress, risks, and opportunities.

Leadership & Capability Development

• Build and lead a high-performing team responsible for transformation programs and digital initiatives.
• Strengthen internal capabilities in digital technologies, process automation, and transformation delivery.
• Foster a culture of innovation, continuous improvement, and operational excellence.

Qualification & Requirements

• Degree in Business, Information Technology, Engineering, or related discipline.
• Minimum 15 years of experience in shared services, operations, technology, or transformation leadership roles.
• Proven track record in leading enterprise-wide transformation programs or large system implementations.
• Experience working within complex, matrixed organizations across multiple regions.
• Strong understanding of enterprise technologies and digital transformation frameworks.
• Demonstrated ability to influence senior stakeholders and lead cross-functional initiatives.
• Strong financial and commercial acumen, including experience building business cases for transformation initiatives.

Benefits

No information available.