Head, Shared Services

Key Responsibilities

• Baseline Scope and Change Control: Maintain consistency between the baseline scope and estimate by following an agreed and documented change control process and attending the end-to-end Product Owners meeting.
• Estimating: Revalidate the estimates and overall assessment results at key transition points in the development lifecycle vis-à-vis release goals, and per-phase assessment (vs desirability-feasibility-viability model).
• Standardization: Perform the work in accordance with Platform 11 Methods.
• Status Reporting: Provide standardized status reports every period, managing risks and issues, communicating across the leadership team, and escalating where necessary.
• QA Process: Ensure adherence to established policies and participate in Delivery QA reviews and resolve all critical actions to the agreed timelines.
• Transparency and Communications: Collaborate with the Division Head to understand the financial objectives of the overall engagement, and share this understanding with the delivery team.
• Shared Objectives: Understand the client expectations, and participate in appropriate steering committee and status reviews with relevant stakeholders. Develop with the rest of the management team a shared set of objectives and expectations that enables successful partnership between the teams
• Performs other duties as may be assigned from time to time
• Serve as change agent by introducing best practices of P11 to enterprise

Qualification & Requirements

• Bachelor’s degree in business studies / administration / management, Commerce, Finance / Accountancy / Banking
• Eight or more years of management experience specializing in Project and Program Management, Business Requirements Analysis, Software Quality Assurance and Production/Product Support
• Competency in people development, engagement, mentoring and with an ability to inspire others
• Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts
• Ability to maintain a collaborative work attitude in a high pressure, fast-paced and complex environment
• Solid experience in Agile implementation, software and or product development for an organization with high business criticality and large number of application users
• A self-starter who takes initiative, can work without supervision and begin projects independently, embrace challenges, sets high standards, focuses on successful outcomes and promotes teamwork.
• A fast learner that can come up with several solutions to solve a problem and will analyze to quickly to determine the best course of action.

Benefits

No information available.