Director/Senior Director, Technology & Digitalization, Global Business Services

Key Responsibilities

Technology Enablement and Onboarding

• Lead technology enablement initiatives to transform GBS into a highly digital operation that is scalable to serve companies and associates within the Singtel Group.
• Collaborate with Corporate units like IT, Finance as well as operating companies to ensure seamless integration of business support systems and services for GBS work.
• Ensure alignment with Singtel’s enterprise architecture and security standards.

Process Transformation and Digitalisation

• Identify opportunities for automation, simplification, and digitalisation of work processes.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Champion the use of appropriate advanced technologies to ensure that GBS stay relevant and operate efficiently.

Technology Strategy and Governance

• Develop and maintain a technological roadmap aligned with GBS and Singtel Group objectives.
• Establish governance frameworks to ensure compliance, scalability, and sustainability of digital initiatives.
• Monitor KPIs and SLAs to track the impact of digitalisation efforts on service delivery.

Stakeholder Engagement and Change Management

• Engage with internal stakeholders across Finance, IT, Procurement, HR and other Corporate functions align digital strategies.
• Lead change management efforts to support adoption of new technologies and processes.
• Provide regular updates to senior leadership on progress, risks, and opportunities of transformation and digitalisation initiatives.

Talent and Capability Development

• Build and lead a high-performing team with expertise in business transformation, digitalisation and IT operations.
• Support upskilling initiatives to develop internal capabilities in emerging technologies

Qualification & Requirements

• Bachelor’s degree in Business Administration, Accounting, IT, or Engineering
• At least 15 years of experience in shared services, operations, or corporate services with leadership responsibilities with a large corporation.
• Minimum of 7 years in management role with a proven track record of leading large system implementation or complex transformation projects involving multi-functional stakeholders or across different geographies
• Experience working in a matrixed operating model with exposure to stakeholder management across geographies and business units.
• Strong understanding of technology and applications for enterprise-wide deployment.
• Fully conversant on emerging trends and technologies and how these can be applied to transform end-to-end workflows or processes
• Strong financial and commercial acumen, with experience in cost management, budgeting, and business case development.
• Excellent stakeholder management, communication, and leadership skills.
• Strong people leadership and talent development capabilities, with a track record of building high performing, engaged teams.
• Cultural sensitivity and adaptability to operate effectively in a diverse, cross-border environment.
• Strategic mindset with operational discipline – able to balance day-to-day delivery with long-term transformation goals.

Benefits

No information available.