Senior Manager, HR Shared Services

Key Responsibilities

• You are a highly effective leader with a proven track record in leading complex Talent/HR services across the recruiting and employee lifecycle. You are a thought partner in strategic planning for multi-year roadmaps for Shared Services, including owning and driving the execution of initiatives.
• You understand and empathize with end-user personas in a multifaceted services environment (e.g., self-service, direct support, and limited high-touch). You comprehend, design, and implement services and functions that prioritize the experience and uphold a ‘people over process’ mindset.
• You understand and appreciate the cultural and legal nuances of diverse regions, and can enable your teams to be able to operate effectively in such a dynamic environment
• You expertly leverage data insights to make informed decisions and drive operational excellence by identifying and implementing opportunities for simplification, automation, and continuous improvement.
• You have exceptional communication and influencing skills. You can build consensus and guide complex discussions with senior stakeholders and cross-functional teams to achieve operational and strategic goals. Cross-functional partner teams include Regional Service Delivery, Talent Operations, Talent Acquisition, Payroll, Legal, HRBPs, and others
• You have a proven ability to develop, empower, and manage high-performing teams, fostering a supportive and inclusive environment that encourages collaboration and growth.
• You can operate effectively in a dynamic, fast-paced environment, adapting to changing priorities and acting decisively even when information is incomplete or lacking.

Qualification & Requirements

• 15+ years of experience in Talent/HR in a dynamic and fast-moving environment, with a significant portion of experience in people management in the Shared Services space
• Strong knowledge of end-to-end Talent/HR lifecycle processes, data governance, and service delivery models.
• Strong knowledge of tools used in the Talent/HR lifecycle – Workday (preferably), Google Suite, Tableau, ServiceNow, Zendesk, etc.
• Experienced in leading projects from planning, execution, to successful delivery, particularly in the Talent/HR systems or process improvement initiatives
• Ability to communicate effectively with both technical and non-technical teams, translate complex technical concepts to business-friendly language
• Strong systems thinker, with an ability to prioritize effectively and build sustainable solutions from the ground up
• Skilled at operating in a complex, cross-functional, geo-distributed organization, promoting strong collaboration and integration with other teams

Benefits

No information available.