Principal HR Process Excellence – GBS Americas

Key Responsibilities

• Lead the analysis, design, and optimization of HR processes across the GBS Americas organization to drive operational excellence and cost efficiency
• Develop and implement process improvement initiatives using established methodologies and best practices to enhance service quality and reduce cycle times
• Create comprehensive process documentation, standard operating procedures, and training materials to ensure consistency and scalability across the region
• Manage end-to-end process transformation projects, including stakeholder engagement, change management, and adoption strategies
• Establish key performance indicators (KPIs) and metrics to measure process effectiveness, identify bottlenecks, and track continuous improvement initiatives
• Collaborate with cross-functional teams including HR operations, technology, finance, and business partners to align process improvements with organizational objectives
• Evaluate and recommend HR technology solutions and automation opportunities to streamline workflows and enhance employee experience
• Mentor and develop process improvement capabilities within the HR team, fostering a culture of operational excellence
• Monitor regulatory and compliance requirements to ensure all HR processes adhere to local and regional standards
• Present findings, recommendations, and progress updates to senior leadership and stakeholders with clear data-driven insights

Qualification & Requirements

• 6+ years in HR Operations, process management, or business process optimization.
• 3+ years in a GBS or Shared Services environment (desired).
• Demonstrated expertise in designing, analyzing, and optimizing HR processes and workflows.
• Proven ability to lead complex cross-functional projects involving multiple stakeholders.
• Experience presenting recommendations, insights, and progress to senior leadership.
• Strong change management experience with the ability to drive adoption.
• Knowledge of HR compliance, labor regulations, and HR best practices across the Americas region.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Benefits

No information available.