Head of HR Shared Services

Key Responsibilities

• Lead, manage and develop the Payroll and HR Operations teams to achieve their goal of being a trusted and knowledgeable team,
• Act as the first point of contact for HR Shared Services support and be responsible for establishing and preserving strong relationships with internal clients and external parties, providing accurate and timely customer service
• Responsible for delivering quality HR Shared Service support and advice to all MUFG employees and HR in a growing EU market
• Act as a senior subject matter expert and main point of contact for MBE HR and payroll operational matters
• Responsible for managing the resolution of customer issues and requests in the case management system (CMT), within agreed SLAs, working within the wider HR team on more complex matters that fall within the remit of the HR Shared Services team
• Responsible for implementing global/regional projects aimed at improving and standardizing operational processes
• Responsible and accountable for ensuring HR Shared Services Processes are compliant with all regulatory, policy and legislative requirements, and support the delivery of SOX controls which fall within the HR remit.
• Responsible for coaching and supporting Managers across the business to resolve routine queries with support on escalated cases from within the HR Shared Services team where required
• Responsible for acting as the escalation point for complex Payroll and HR Operations
• Ensure delivery of internal and external audits relating to Payroll and HR Operations, and responsible for relevant remediation activities
• Act as key liaison for HR on Payroll and HR Operations matters
• Oversee outsourcing management with the Company’s Global Mobility service providers and EMEA team
• Being accountable for suggesting, designing and implementing process improvements and efficiencies for the HR Shared Services team to improve working practices, ensuring regional/global framework alignment. Design creative solutions that contribute to achieving MUFG’s vision and strategy

Qualification & Requirements

Skills and experience

• Technical Capability
  • Experience in managing a team within a shared services environment, preferably within financial services or another regulated sector
  • Experience working in an international (matrix) organization, managing teams and stakeholders in different locations.
  • Strong stakeholders’ management skills, demonstrated ability to establish and utilize a network of effective relationships within a global setting
  • Having the ability to communicate effectively, informatively and with sensitivity, with a wide range of employees to maintain confidentiality and inspire trust.
  • Broad knowledge and understanding of employment legislation and payroll
  • Demonstrating a high level of literacy and numeracy sufficient to undertake complex letter writing and reports, statistical analysis of performance data and complex calculations.

Personal requirements:

• Integrity and Responsibility
  • Balance Risk with Opportunity
  • Customer Focus
  • Demonstrate Global Perspective
• Professionalism and Teamwork
  • Drive For Results
  • Collaborate and Build Partnerships
  • Communicate Effectively and Professionally
• Challenge Ourselves To Grow
  • Influence and Inspire Others
  • Lead Change & Seek Continuous Improvement
  • Think Strategically
  • Manage and Develop Talent

Direct reports: approx. 5

Benefits

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,21 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank
• Health insurance: Collective premiums offered, for own expense.