Executive Head of Shared Services – Lesaka (FinTech)

Key Responsibilities

Enterprise Procurement & Sourcing

• Lead all procurement activities across the Merchant Division — including technology, hardware, devices, and service sourcing.
• Assess business needs and architectural fit before sourcing any solution.
• Present best‑fit, value‑optimised options balancing cost, quality, scalability, and risk.
• Drive best‑price outcomes while safeguarding sustainability and quality.

Procurement Governance & Compliance

• Ensure procurement practices align with Group policies, architectural standards, and compliance requirements.
• Embed ethical sourcing, sustainability practices, and supplier‑risk management.
• Partner with Compliance, Risk & Fraud on procurement‑related risk and controls.

Operational Facilities Management

• Own and manage all non‑corporate operational facilities, including warehouses, call centres, operational buildings, and storage sites.
• Ensure facilities are safe, secure, compliant, functional, and operationally effective.
• Oversee rentals, facility maintenance, health & safety, and operational readiness.

Fleet Management

• Lead and optimise the entire Merchant Division fleet.
• Ensure assets are fit for purpose, efficiently utilised, correctly branded, and cost‑optimised.
• Oversee maintenance cycles, risk management, lifecycle planning, and fleet controls.

Cost Optimisation & Asset Efficiency

• Drive cost‑efficiency initiatives across procurement, facilities, and fleet.
• Track total cost of ownership (TCO) and utilisation of shared assets.
• Reduce waste, streamline processes, and embed efficiency across all shared‑services functions.

Shared Services Enablement

• Ensure operational teams receive timely access to assets, facilities, and services.
• Remove operational bottlenecks and enable seamless execution.
• Act as a trusted operational partner to all business units.

Shared Services Leadership & Capability

• Lead and develop procurement, facilities, and fleet management teams.
• Build a scalable shared‑services operating model based on governance, accountability, and service excellence.
• Embed strong performance management, operational discipline, and customer‑centric support.

Dotted‑Line Partners: Technology, BPMO, Finance, Risk & Fraud, Compliance, Customer Care, Field Services

Qualification & Requirements

Key Competencies Required

• Strategic Procurement – Sources best‑fit solutions balancing architecture, cost, risk, and quality.
• Commercial Acumen – Optimises high‑spend categories and drives measurable value.
• Operational Enablement – Ensures shared services accelerate operational execution.
• ️Risk & Compliance Awareness – Understands operational and supplier‑related risks.
• Asset & Facilities Management – Experienced managing complex facilities and infrastructure.
• Stakeholder Management – Works effectively with Finance, Technology, BPMO, and Operations.
• Execution Discipline – Runs shared services with consistency, reliability, and strong governance.
• People Leadership – Builds accountable, high‑performing shared‑services teams.

Qualifications

• Bachelor’s degree in Supply Chain Management, Procurement, Business Administration, Operations Management, Logistics, Facilities Management, or a related field
• Postgraduate qualification in Business, Operations, Supply Chain, or related area advantageous
• MBA highly advantageous for a role of this strategic scale
• 10+ years’ experience in procurement, supply chain, facilities, fleet, or shared‑services operations
• 5+ years’ senior leadership experience, preferably in multi‑entity or high‑volume operational environments
• Proven track record in large‑scale procurement, vendor management, and cost optimisation
• Strong experience managing operational facilities and fleet at scale
• Demonstrated ability to design and run shared‑services operating models
• Strong commercial, analytical, and negotiation skills
• High stakeholder influence and leadership maturity

Benefits

No information available.