Director, Finance Shared Services

Key Responsibilities

• Own the global outsourced Finance Shared Services model across GL, AR, and AP.
• Act as the main accountability point for BPO service delivery, governance, and performance.
• Lead and develop the Global AP/AR Manager and ensure alignment with regional finance teams.
• Oversee global AR operations delivered by BPO centers and ensure consistent service levels.
• Drive AR performance across invoicing, collections, cash application, and credit management.
• Partner with regional finance and customer-facing teams to resolve AR issues and support cash flow.
• Provide strategic oversight of global AP operations managed by the BPO.
• Drive AP standardization and automation, including deployment of tools.
• Maintain consistent AP policies, controls, and service delivery across regions.
• Manage relationships with Infosys and other BPO providers, ensuring adherence to SLAs, KPIs, and contracts.
• Monitor vendor performance and lead corrective actions for service issues.
• Lead transitions of R2R, AR, and AP activities to the BPO, ensuring smooth knowledge transfer.
• Identify and drive process standardization, automation, and continuous improvement opportunities.
• Oversee implementation of BPO tools and ensure integration with ERP and finance systems.
• Act as the primary liaison between BPO partners and internal stakeholders across Finance, IT, and operations.
• Collaborate with regional accounting teams and Country Controllers globally.
• Maintain strong communication and alignment between BPO vendors and internal teams.
• Make timely, data-driven decisions to optimize global finance operations with strong governance and compliance.

Qualification & Requirements

• 8–12 years’ experience in Finance Shared Services with strong global BPO governance background.
• Senior Manager/Director-level exposure; proven leadership in multinational environments.
• Degree in Finance, Accounting, Business or related field.
• Strong experience managing major BPO vendors.
• Solid expertise in accounting close, AR operations, and working knowledge of AP.
• Experience leading outsourced shared services, transitions, and process improvement.
• Good understanding of finance automation and ERP ‑ linked AR/AP tools.
• Strong stakeholder management and communication skills across regions and senior levels.
• Responsible for global GL/AR/AP service delivery through BPO teams.
• Lead AP/AR oversight, ensuring service quality, consistency, and compliance.
• Partner with global teams to drive standardization, automation, and continuous improvement.
• Manage vendor performance, SLAs, governance, and escalations.
• Act as the key link between BPO partners, Finance, IT, and business teams.
• Proficiency in an additional language would be advantageous.

Benefits

No information available.