GBS People Services Head of Asia and Middle East

Key Responsibilities

Strategic Leadership

• Define and execute the Asia HRS strategy aligned with global objectives.
• Represent Asia in global governance forums, influencing global HRS roadmap and priorities.
• Act as strategic advisor to OPELLA Asia leadership on HR services impact and transformation initiatives.

Transformation & Digitalization

• Lead the regional digitalization roadmap, including automation, AI-driven HR analytics, and self-service adoption.
• Drive continuous improvement and innovation, challenging the status quo and implementing best practices.

Operational Excellence

• Oversee end-to-end delivery of the five HRS pillars:
• Employee Life Cycle (ELC) – from hiring to retirement, ensuring compliance and user experience.
• Master Data Management (MDM) – maintain data accuracy and integrity.
• Time to Pay (T2P) – manage payroll inputs, compliance, and audits.
• Connect to Resolve (C2R) – ensure timely resolution of employee queries.
• External Workforce (EWF) – manage data and reporting for contingent workforce.
• Ensure Target Operating Model is applied consistently across all countries in scope.

Governance & Compliance

• Own the regional compliance and risk management framework, ensuring audit readiness and regulatory engagement.
• Implement robust governance for vendors, contracts, KPIs, SLAs, and business continuity plans.

Talent & Capability Development

• Build and lead a high-performing regional team, fostering a culture of excellence and accountability.
• Sponsor talent development programs, succession planning, and capability uplift through learning and certifications.

Financial & Vendor Strategy

• Drive budget optimization and cost efficiency for regional operations.
• Negotiate and manage strategic vendor partnerships, ensuring quality, compliance, and performance.

Stakeholder Management

• Partner with HRBPs, COEs, Finance, Digital, and other GBS service lines to deliver integrated solutions.
• Establish and lead regional governance forums to ensure alignment and transparency.

Change Management

• Lead regional change management strategy for HR transformation initiatives.
• Communicate progress, successes, and challenges effectively to stakeholders and teams.

Special Projects

• Manage Acquisitions, Mergers, and Divestitures (AMD) projects in the region.
• Coordinate or lead global and regional initiatives such as automation, vendor transitions, new HR policies, and data quality campaigns.

Qualification & Requirements

Expected Skills & Competencies

• Senior leadership profile with proven ability to manage large, diverse teams across Asia.
• Strong strategic thinking combined with operational execution excellence.
• Expertise in HR services transformation, digitalization, and process optimization.
• Exceptional stakeholder management and communication skills.
• Ability to lead under pressure, inspire teams, and drive cultural change.
• Deep understanding of HR operations, Workday, payroll processes, and compliance.
• Fluent in English; proficiency in an Asian language is a plus.

Background & Experience

• Graduate or Master’s degree in HR, Business Administration, or equivalent.
• Minimum 10 years in HR Services or Service Operations, with at least 5 years managing large teams (>50 members).
• Proven experience in transformation projects and vendor management.
• Track record of delivering change in a multicultural environment.

Benefits

No information available.