Senior Manager Shared Services

Key Responsibilities

The Sr. Manager Shared Services will manage multiple teams and initiatives within our customer’s Shared Services organization. This role is responsible for executing the Shared Services Service Management Framework including work-migration and transition into this COE, informing strategic direction, developing talent, enabling operational excellence, and aligning performance goals across organization workstreams. Additionally, this role will partner with stakeholders and enterprise leaders to drive transformation, innovation, and scalable solutions across the shared services model.

Qualification & Requirements

Qualifications:

• Bachelor’s Degree Business Administration or Finance, Accounting
• 7-10 years – Experience with Shared Services and Operating Model specifically supporting back office functions
• 2-4 years – Management experience

Experience with all of the below in most recent role:

• Shared Services: Deep knowledge of Shared Services models and operation, including Migration & Transition Management, Knowledge Transfer, KPI Performance Management, and Baseline Assessment
• Strategic Leadership: Set vision and direction across multiple teams or functions to support enterprise goals and optimize Order to Cash performance -=
• Organizational Influence: Collaborate across departments and leadership levels to drive alignment, resolve escalated issues, and support change initiatives
• Process Improvement: Transformation and Innovation Champion continuous improvement through automation, process redesign, and adoption of shared services best practices
• Talent Development: Cultivate a strong leadership pipeline by mentoring managers, fostering team engagement, and leading succession planning efforts
• Enterprise Execution: Ensure delivery of high-impact, scalable operational solutions across teams while maintaining compliance with regulatory and audit standards
• Transformation and Innovation: Champion continuous improvement through automation, process redesign, and adoption of shared services best practices

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)