HR Manager (APAC Shared Services, HR Service Delivery and People Programs)

Key Responsibilities

APAC HR Shared Services Delivery

• Lead end-to-end HR Shared Services delivery across APAC markets, ensuring a responsive, accurate, and employee-centric service model.
• Manage day-to-day service operations including case management, escalations, and resolution of complex employee/manager queries.
• Establish and maintain SOPs, knowledge articles, templates, and standard work for consistent delivery across countries.

Employee Lifecycle Operations (Hire-to-Retire)

• Ensure seamless operational execution for onboarding, probation confirmations, employee data changes, transfers, contract changes, leave administration support, and offboarding.
• Coordinate closely with Payroll and local vendors to ensure timely and accurate processing aligned with local requirements.
• Ensure high-quality HR documentation, letters, and workflow governance.

Policy, Compliance & HR Data Governance

• Ensure adherence to global HR policies, local labor requirements, and documentation standards (in partnership with Legal/HRBPs as needed).
• Own HR data integrity across HRIS and ticketing/case tools; perform audits and periodic quality checks.
• Support regional rollouts of policy/process changes through communications, training, and updates to knowledge content.

People Development – Operational Leadership & Program Delivery

• Own the execution and operational management of APAC people development processes and programs (in partnership with COEs).
• Coordinate learning logistics and regional rollouts (enrolment, communications, vendor coordination, attendance tracking, evaluation).
• Enable managers by providing toolkits and guidance for development planning, coaching conversations, and career discussions.
• Track development participation and outcomes; provide insights and recommendations to HR leadership

Succession Planning & Talent Review Execution

• Own the operational delivery of succession planning cycles across APAC: calendar management, templates/tools, data collection, validations, and reporting.
• Support HRBPs/leaders in talent review preparation: role mapping, critical role lists, bench strength data, readiness tracking.
• Maintain succession documentation and dashboards, ensuring accuracy, confidentiality, and audit readiness.
• Monitor follow-through on development actions for successors/HiPos (tracking, reminders, reporting).

Continuous Improvement & Stakeholder Management

• Identify pain points and implement process enhancements through standardization, automation, and self-service enablement.
• Partner with HRBPs, COEs, IT/HRIS, and regional stakeholders to deliver improvements and ensure strong customer experience.
• Support change management for new tools and process redesigns across APAC.

Qualification & Requirements

Requirment

• Bachelor’s degree in HR, Business, or related discipline.
• 6 to 10 years of HR experience with strong HR Shared Services / HR Operations / HR Service Delivery background in Asia Pacific.
• Demonstrated experience executing people development programs and supporting succession planning/talent reviews (process ownership, tracking, reporting).
• Strong knowledge of HRIS (e.g., Workday, SuccessFactors, Oracle, SAP) and HR case management tools (e.g., ServiceNow, Zendesk).
• Comfortable operating in multi-country environments with diverse cultural and compliance considerations.
• Expert in Microsoft office

Skills and Competencies

• Service excellence mindset; strong process discipline and attention to detail.
• Strong stakeholder management with HRBPs/COEs and business leaders.
• Data-driven; capable of building dashboards and insights for leadership.
• Clear communicator: able to simplify processes and enable managers.
• High integrity and discretion with sensitive employee and talent data.

Benefits

No information available.