Senior Director of Lean, Shared Services

Key Responsibilities

• Providing visionary leadership to the commercial organization (field service and installation) including the setting of strategic goals
• Ensuring all levels of the company work towards the same objectives by cascading goals down to daily operations using Hoshin Kanri
• Leading CEO-level Lean transformation activities throughout the year to cultivate a CI toolkit for the 60k field organization
• Overseeing deployment of the Lean Business System for Global Shared Services including methodologies, tools, and associate process improvement standard work
• Defining and developing key Growth/Commercial tools in collaboration with shared services teams, business leaders, and peers
• Applying Lean methodologies to improve end‑to‑end transactional processes, including Record‑to‑Report, Hire‑to‑Retire, Procure‑to‑Pay, Order‑to‑Cash, and IT service delivery
• Establishing Lean governance structures, performance dashboards, and sustainment mechanisms
• Collaborating closely with the shared services and commercial executive leadership teams to drive strategic initiatives
• Acting as a liaison between the executive team and key stakeholders, ensuring transparent and effective communication
• Establishing, deploying, and curating all program standards, including methods and tools
• Identifying and mitigating risks, ensuring the organization’s long-term sustainability and success
• Directly managing a global team of Lean Practitioners embedded in regional and functional shared service centers, ensuring consistent capability, deployment quality, and results
• Coach and develop other Lean practitioners and senior leadership to model Lean behaviors
• Developing and providing advanced-level, formalized Lean training; setting the vision for a thoughtful training schedule by persona while working directly with field teams

Qualification & Requirements

Education and Experience

• Bachelor’s Degree in Business, Quality, Engineering, or a related field
• Minimum 10-15 years of experience in Continuous Improvement including strong experience driving Transactional Process Improvement and Commercial tools in shared services or multiple types of transactional environments
• Experience driving Lean transformation in large scale enterprise or shared services transformations
• Experience in leading, training, and coaching Lean methods and tools including 80/20, Lean Leadership, Daily Management, KPI Leadership, Standard Work, Gemba Walks, Value Stream Mapping, 6S, Transactional Process Improvements, Kanban/replenishment systems, Structured Problem Solving, VOC, Customer Segmentation, Strategic Pricing, Sales Funnel Management, Value Selling, etc.
• Significant experience leading business transformation projects including a track record of delivering tangible, recognized business and customer results
• Demonstrated leadership capability, strong business acumen, and ability to align change management approach to business needs
• Strong communication and presentation skills; ability to establish rapport, provide training, and collaborate with all levels of the organization

Benefits

No information available.