Global Business Services Director

Key Responsibilities

• Serve as the senior site leader, representing the organization externally and partnering with HR and business leaders to drive safety, engagement, and culture.
• Provide solid-line leadership for the India GCC, including performance management, recruiting, talent reviews, development planning, and employment decisions.
• Partner closely with global functional leaders who provide work direction and functional expertise, ensuring strong alignment within a matrixed operating model.
• Oversee all aspects of facilities management, including maintenance, safety, security, space planning, and regulatory compliance.
• Own site-level governance and accountability for service delivery performance, including SLAs, KPIs, risk management, and stakeholder satisfaction.
• Lead budgeting and financial stewardship for facilities and site operations, driving cost optimization and value creation.
• Oversee vendor relationships and outsourced service providers, ensuring performance, compliance, and integration with shared services.
• Act as the primary escalation point for site, people, facilities, or delivery issues, leading cross-functional resolution.
• Drive continuous improvement initiatives and support global transformation programs impacting site operations and service delivery.

Qualification & Requirements

What makes you stand out

• Strong people leadership skills with experience managing managers and senior leaders.
• Ability to lead effectively in a global, matrixed environment, balancing solid-line accountability with cross-functional partnership.
• Proven stakeholder management and influencing skills across functions, geographies, and cultures.
• Clear, confident communicator able to translate complex issues for senior audiences and drive alignment.
• Track record of building engaged, high-performing teams and driving accountability and results.
• Strong problem-solving skills with the ability to quickly diagnose issues, lead resolution, and communicate outcomes.
• Working knowledge of continuous improvement methodologies (e.g., Lean, Kaizen, Six Sigma).
• Sound judgment, executive presence, and resilience in a fast-paced, high-visibility role.

Required

• Bachelor’s Degree and 15+ years relevant experience
• Experience leading a Shared Services Center, Global Capability Center, BPO, or similarly complex global operation of 200+ FTE.
• Experience working within a matrixed global operating model.
• Fluency in English required; additional languages preferred.

Preferred

• Master’s degree
• 10+ years of progressive leadership experience, including managing managers.
• Continuous improvement experience or certification (e.g., Six Sigma).
• Experience operating within regulated or quality-driven environments (e.g., ISO standards).

Benefits

Total Rewards.

In addition to providing a unique and fulfilling career experience, Zimmer Biomet offers team members comprehensive and competitive Total Rewards. These Total Rewards support the unique needs of our diverse team members both inside and outside of work and enable our team to share in the financial and operational success they have helped create. Total Rewards offerings vary by location.

• Healthcare Options
• Paid Time Off
• Savings and Investment Options
• Flexible Work Arrangements
• Health and Wellness Incentives
• Holiday Time Off
• Well-Being Programs and Initiatives
• Additional Offerings Based on Geographic Location

Zimmer Biomet’s My Rewards includes four components:

• Pay and Recognition includes: competitive salaries, employee stock purchase plan, short-term incentives/annual bonus, long-term incentive (equity)
  
• Benefits includes: health advocacy programs, healthcare, special accounts, living well, parenting leave, parenting wellness leave, phase back to work, income protection benefits, preparing for your future, family care leave
• Work / Life Resources includes: paid time off and observed holidays, relocation assistance, flexible work arrangements, community involvement & environmental responsibility, and team member referral program
• Career Growth includes: career development, tuition reimbursement, Impact Awards (monetary and non-monetary), performance incentive plan, service anniversary leave, service award program