Director of Regional HR GBS (Global Business Services), NA

Key Responsibilities

Service Delivery & Scope Expansion – approx. 30%

• Ensure efficient and high‑quality delivery of all defined HR services
• Manage the operational HR service portfolio (e.g. P&C Administration, Payroll, Benefits, Recruiting Support, Mobility)
• Identify opportunities for service expansion (migration, insourcing, transfer from People BPs or the business)
• Promote a strong service culture within the team

Performance Management & Governance – approx. 20%

• Accountability for SLAs, KPIs, and reporting
• Ensure compliance with internal and external requirements
• Establish robust governance structures to safeguard process and service quality
• Secure and continuously improve data quality

Process Optimization & Efficiency – approx. 20%

• Standardize and harmonize P&C processes within the region
• Identify and implement optimization opportunities through automation, self‑services, and technology
• Evaluate efficiency and scalability options (e.g., outsourcing, best‑cost approaches)
• Support global process and operating‑model initiatives

People Leadership & Culture – approx. 20%

• Lead, coach, and develop a regional HR GBS team
• Build clear role profiles, competencies, and career paths
• Foster a performance‑oriented, service‑oriented, and collaborative culture
• Drive engagement, talent development, and succession planning

Stakeholder & Customer Management – approx. 10%

• Manage all key interfaces effectively (HR BPs, HR Centers of Expertise, Regional GBS, Business)
• Ensure a high‑quality service and customer experience
• Maintain proactive communication, expectation management, and escalation management
• Serve as a trusted partner to HR and business leadership

Additional Responsibilities

• Participate in global HR Operations projects and transformation initiatives
• Support audits, internal controls, and risk assessments
• Prepare analyses, business cases, and management briefs
• Contribute to HR technology and digitalization initiatives

Qualification & Requirements

Required

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Extensive leadership experience, ideally in (HR) Shared Services/ Global Business Solutions, or comparable HR operations environments
• Proven expertise in HR Administration, Payroll, HCM-Systems in North America; knowledge of regional compliance requirements is essential
• Experience in Dayforce, SAP/SuccessFactors and UKG PeopleDoc beneficial
• Experience with HR service transitions, migrations, and operating model transformations
• Strong background in process optimization, automation, and HR technology
• Demonstrated ability to lead and develop big, diverse teams in a service-driven environment

Key Competencies

• Strong customer and service orientation
• Strategic thinking combined with hands-on execution capability
• Excellent stakeholder management and communication skills
• Change management and continuous improvement mindset
• Analytical, KPI-driven, and cost-conscious approach

Benefits

No information available.