Associate Director – Digital Transformation

Key Responsibilities

• Understand business requirements and lead end-to-end digital transformation for the Associate Success function to drive operational excellence and deliver a world-class associate experience.
• Define and own the digital strategy and technology roadmap for Associate Success platforms, in close partnership with IT, cybersecurity, and enterprise architecture teams.
• Act as a Subject Matter Expert, designing and implementing automation strategies while overseeing the optimization and ongoing enhancement of platforms such as ServiceNow HRSD, Workday, and AI-enabled chatbots.
• Provide strategic direction on HR tools, technology platforms, and people analytics.
• Ensure global data integrity and accuracy across Associate Success systems by establishing and enforcing data governance standards.
• Own the end-to-end HR technology architecture for Associate Success, ensuring solutions are secure, scalable, and future-ready across core and adjacent platforms.
• Oversee the testing strategy encompassing unit testing, user acceptance testing (UAT), regression testing, automation testing, and release approval processes.
• Own release calendars, change logs, and deployment governance in collaboration with IT and global teams
• Drive strategic vendor partnerships, owning SLAs, technology roadmaps, performance governance, and cost optimization across HR technology platforms and service providers.
• Lead Associate Success technology projects, including system upgrades, Workday enhancements, and integrations, ensuring timely delivery and minimal disruption.
• Create dashboard to present insights, metrics, and highlight efficiencies to the AS leadership to drive decisions and measure success.

Qualification & Requirements

• 12 to 15 years of experience in a global organization with expert-level knowledge of HR shared service delivery leveraging technologies and digital transformation strategies.
• Hands-on expertise in Workday and ServiceNow to drive technological enhancements and operational efficiency.
• Excellent communication, presentation, project management skills
• Change management expertise with proven ability to redesign complex organizational processes
• Systems thinking approach to reimagining HR service delivery
• Ability to derive insights from data, build dashboards for leaders & stakeholders and facilitate decision making.
• Proficiency in Power BI for advanced data visualization and analytics will be an added advantage
• Ability to work in a fast-paced environment, be results-focused and manage multiple priorities
• Strong relationship-building and collaboration skills.
• Ability to partner effectively with global teams, business partnering teams, talent acquisition, and business to become the trusted advisor to Stakeholders.

Benefits

No information available.