Senior Director of Shared Services

Key Responsibilities

• Design and execute a strategic roadmap for shared services that aligns with the organization’s overall objectives, ensuring the delivery of high-quality services.
• Lead and oversee the development of key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness and efficiency of shared services operations.
• Collaborate with cross-functional teams and senior leadership to identify and prioritize opportunities for service improvement and operational optimization.
• Implement process improvement initiatives utilizing methodologies such as Lean and Six Sigma to streamline workflows and reduce operational costs.
• Ensure adherence to compliance and regulatory standards throughout shared services operations, establishing a robust governance framework.
• Create and manage budgets for shared services, ensuring financial targets are met, and identify cost-saving opportunities without compromising service quality.
• Drive the effective use of technology to enhance service delivery, including the evaluation and integration of relevant software and platforms.
• Foster a culture of continuous improvement by encouraging innovation and soliciting feedback from stakeholders and team members.
• Mentor and develop a high-capacity team of shared services professionals, promoting an environment of accountability, engagement, and performance excellence.
• Prepare and present regular updates on shared services performance to executive leadership and other stakeholders, utilizing data-driven insights to inform decision-making.
• Ensure effective communication and change management practices are employed to facilitate transitions and engagement among employees and stakeholders affected by shared services policies and processes.
• Monitor industry trends and best practices in shared services, adapting strategies as necessary to drive competitiveness and operational excellence.
• Address and resolve any service delivery issues with urgency while implementing corrective actions to prevent recurrence.
• Cultivate strong relationships with internal and external stakeholders, positioning shared services as a trusted partner within the organization.

Qualification & Requirements

Job Requirements

• Minimum of 12 years of progressive leadership experience in shared services, operations, or a similar functional area within a complex organization.
• Proven track record of successfully implementing shared services models that enhance operational efficiency and service quality.
• Extensive experience in change management and leading transformative initiatives that align with business strategy.
• Strong financial acumen with experience managing budgets, forecasting, and financial reporting related to shared services operations.
• Exceptional analytical skills with the ability to leverage data-driven insights and performance metrics to inform decision-making and operational strategies.
• Demonstrated experience in stakeholder engagement and relationship management across multiple levels of the organization.
• In-depth knowledge of process improvement methodologies such as Six Sigma, Lean, or Agile principles.
• Experience in technology integration, with the ability to assess and implement tools and systems that facilitate shared services operations.
• Strong understanding of regulatory and compliance frameworks as they pertain to shared services.
• Excellent communication skills, both written and verbal, with a focus on presenting complex information to executive-level stakeholders.
• Proven ability to lead, mentor, and develop high-performance teams through effective coaching and talent management practices.
• Strong negotiation and conflict resolution skills to effectively manage stakeholder expectations and priorities.
• Ability to operate in a fast-paced environment with competing priorities while maintaining a strategic focus.
• A commitment to fostering an inclusive workplace that respects diverse perspectives and encourages collaboration.

Required Skills

• Strong strategic planning and organizational skills to effectively manage multiple projects and initiatives.
• Advanced problem-solving skills with the ability to evaluate complex situations and apply sound judgment in decision-making.
• Exceptional leadership qualities that inspire and motivate teams, fostering a collaborative and high-performance culture.
• Proficient in performance management methodologies, technology integration, and operational excellence frameworks.
• Demonstrated adaptability and resilience in navigating challenges and managing change within an organization.
• High level of emotional intelligence and interpersonal skills necessary for effective stakeholder engagement and relationship management.
• Skilled in data analysis and interpretation, with the ability to translate insights into actionable strategies.
• Strong project management skills, with proficiency in overseeing complex projects from inception to execution.
• Advanced communication and presentation skills, capable of conveying complex information succinctly to diverse audiences.
• Strong negotiation skills and ability to influence stakeholders at all levels of the organization.

Benefits

No information available.