Global Head of HR Shared Services (SSC – HRIS & HR Compliance & HR Governance)

Key Responsibilities

Global HR Shared Services Leadership

• Lead and manage the global HR Shared Services Centre (SSC), covering core HR operations including employee lifecycle management, payroll coordination, benefits administration, employee data management, and HR service delivery.
• Design, standardize, and continuously optimize global HR processes, SOPs, and service models to ensure efficiency, accuracy, and scalability.
• Establish and monitor SLAs, KPIs, and service governance frameworks across regions.

HRIS & Digital Transformation

• Own the global HRIS strategy, implementation, optimization, and ongoing governance (e.g. Workday, SAP SuccessFactors, Oracle HCM, or equivalent).
• Drive HR digital transformation initiatives including automation, workflow optimization, self-service solutions, data analytics, and system integrations.
• Partner closely with IT, Finance, and external vendors to ensure system stability, data integrity, cybersecurity, and compliance.

HR Compliance, Policies & Risk Management

• Act as the global owner of HR compliance, ensuring alignment with local labor laws, regulatory requirements, and internal governance standards across all operating jurisdictions.
• Lead the development, review, and maintenance of global and regional HR policies, employee handbooks, and compliance frameworks.
• Support internal and external audits, regulatory reviews, and risk assessments related to HR operations and employee data.

Governance, Controls & Stakeholder Management

• Establish strong governance models for HR operations, data privacy (e.g. GDPR, PDPO), and internal controls.
• Partner with regional HR leaders, Legal, Finance, and senior management to ensure consistent policy application while allowing for local flexibility.
• Serve as a trusted advisor to senior leadership on HR operational risks, system capabilities, and transformation roadmaps.

Team Leadership & Capability Building

• Build, lead, and develop a high-performing global HR operations and systems team.
• Upskill HR teams on systems, data literacy, compliance awareness, and standardized service delivery.
• Foster a culture of continuous improvement, operational excellence, and digital mindset within HR.

Qualification & Requirements

• Bachelor’s degree or above in Human Resources, Business Administration, Information Systems, or related fields.
• 15+ years of progressive HR experience, with a strong foundation in HRG / HRBP / HR Operations.
• Proven leadership experience in global HR Shared Services, preferably in a multi-country or matrix organization.
• Deep expertise in HRIS platforms, system implementation, optimization, and HR digital transformation.
• Strong knowledge of global HR compliance, labor laws, HR policies, internal controls, and data privacy regulations.
• Demonstrated ability to lead large-scale change, process re-engineering, and cross-functional transformation projects.
• Excellent stakeholder management and communication skills; able to work effectively with senior executives and regional teams.
• Fluent in English; Mandarin or other Asian languages is a strong advantage.

Benefits

• A strategic, high-impact global role with significant autonomy and visibility.
• Opportunity to shape and scale global HR infrastructure and digital capabilities.
• Exposure to senior leadership and participation in long-term transformation initiatives.
• Competitive compensation package and international career development opportunities.