Senior Director HR Operations & Shared Services

Key Responsibilities

• Define and lead the enterprise HR Operations strategy, operating model, and service delivery framework, ensuring scalable, compliant, and consistent execution across all business units while supporting local needs where appropriate.
• Establish governance, decision rights, and escalation protocols for HR operations, including standardization, documentation, risk management, and audit readiness across multi-state operations.
• Serve as the executive owner of HR operational performance, leading continuous improvement efforts focused on efficiency, accuracy, associate experience, and risk mitigation.
• Own enterprise HR vendor strategy and performance, including governance, cost control, service delivery, SLA management, issue escalation, and financial oversight in partnership with HR, Finance, Legal, IT, and operational stakeholders.
• Act as the HR operational lead for all acquisitions, partnering with Corporate Development, Legal, Finance, HRBPs, and COEs from due diligence through post-close stabilization to identify risk, execute integration playbooks, and ensure a smooth associate transition.
• Design and execute repeatable HR integration frameworks, including onboarding, Workday migration, policy alignment, compliance, communications, and ongoing operational support.
• Own the operational effectiveness of Workday HCM as the system of record, governing HR transactions, data integrity, integrations, vendor feeds, and readiness for enhancements, acquisitions, and enterprise changes in partnership with HRIS and IT.
• Leverage data, analytics, and operational reporting to monitor service delivery performance, identify trends and risks, and provide actionable insights to HR partners and executive leadership.
• Ensure compliance with federal, state, and local employment laws, maintaining disciplined execution, audit readiness, and proactive risk management across all HR operational processes.
• Lead, develop, and scale a high-performing HR Operations organization, fostering accountability, service excellence, leadership capability, and succession to support enterprise growth.
• Partner closely with HR Centers of Excellence and HR Business Partners to translate enterprise HR strategy into consistent operational execution without unnecessary customization.
• Advise executive leadership on HR operational capacity, risk, integration readiness, and scalability, representing HR Operations in enterprise governance, integration forums, and executive planning discussions.

Direct Manager / Direct Reports

• Reports To: Vice President Associate Relations & Compliance
• Direct Reports: Senior Managers, HR Operations, HR Shared Services

Qualification & Requirements

Travel Requirements

• Ability to travel up to 30%, including short-notice travel, to support acquisitions and enterprise initiatives.

Physical Requirements

• Ability to sit for extended periods
• Ability to work at a computer and attend virtual and in-person meetings

Working Conditions

• Professional office or remote environment
• High exposure to executive leadership, enterprise forums, and strategic decision-making

Minimum

• Demonstrated success supporting large, decentralized, multi-state organizations
• Significant experience supporting acquisition-driven growth
• Deep expertise in HR operations, shared services models, and enterprise HR governance.
• Advanced experience with Workday HCM and HR operational workflows.
• Strong knowledge of employment law, compliance, and operational risk management.
• Proven experience leading large-scale change, integrations, and operational transformation.
• Enterprise mindset with the ability to balance standardization and business agility.
• Strong executive presence with the ability to influence without authority.
• Exceptional communication, prioritization, and decision-making skills.
• Ability to operate effectively in fast-paced, high-growth environments.

Preferred

• Master’s degree in Human Resources, Business Administration, or Organizational Development.
• Experience designing HR operating models for high-growth or acquisition-heavy organizations.
• Experience building repeatable integration frameworks and playbooks.

Minimum Education

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Preferred Education

• Master’s degree in Human Resources, Business, Organizational Development, or related field

Preferred Certifications

• Preferred: SHRM-SCP, SPHR, or equivalent certification, Project Management Professional (PMP)

Minimum Years of Work Experience

• 12 – 15+ years of progressive HR experience, with senior leadership experience in HR operations and shared services.

Core Competencies

• Enterprise HR Operations Leadership
• Governance & Risk Management
• Change & Transformation Leadership
• Workday & HR Technology Enablement
• Data Fluency & Decision Support
• Executive Influence & Stakeholder Management
• People Leadership & Succession Planning
• Acquisition – Integration Strategy

Benefits

No information available.