Senior Manager, Business and Shared Services Transformation

Key Responsibilities

Project Leadership in Business Transformation

• Lead large-scale transformation projects focused on cost optimisation, process enhancement, and growth strategy initiatives across multiple functions (e.g., Finance, HR, Operations, IT).
• Define opportunity, project scope, objectives, and KPIs to ensure clarity in deliverables, and timelines.
• Continuously monitor and report on project progress, mitigating risks to ensure successful outcomes.
• Lead analysts and workstream leads to ensure deliverables are effective and on time

Strategy & Operating Model Design

• Develop tailored business strategies that address organisational challenges, improve operational efficiency, and enable sustainable growth.
• Conduct feasibility analyses and build business cases for operating model redesign, highlighting potential cost savings and revenue opportunities.
• Collaborate with cross-functional teams to define governance frameworks that align with the organization’s strategic vision.

Process Optimization & Technology Enablement

• Identify and implement best practices to streamline processes, eliminate redundancies, and standardize workflows.
• Lead process mapping and redesign workshops, leveraging continuous improvement methodologies (e.g., Lean, Six Sigma).
• Evaluate and recommend technology solutions that support efficient, scalable, and future-proof operations.

Client Engagement & Advisory

• Build and maintain trusted advisor relationships with senior stakeholders, guiding them on transformation strategies, opportunities, and challenges.
• Create clear, visually compelling collateral (e.g., presentations, strategy roadmaps) to support decision-making at executive and board levels (mandatory)
• Provide objective insights and thought leadership to help clients navigate complex business environments.
• Ability to grow existing client relationships and identify new opportunities

Change Management & Stakeholder Engagement

• Develop and execute change management strategies and communication plans to secure buy-in for new processes and operating models.
• Facilitate alignment among various business units, managing expectations and resolving conflicts to ensure a unified transformation approach.
• Foster collaboration and ownership by engaging cross-functional teams throughout the transformation journey.

Team Leadership & Development

• Manage and mentor a team of 2–3 consultants, providing coaching, feedback, and opportunities for professional growth.
• Guide junior team members in consulting best practices, emphasising analytical rigor, stakeholder management, and effective communication.
• Encourage knowledge sharing and capability development within the firm, helping to build our internal IP.

Qualification & Requirements

• 10+ years of experience in management consulting, with a strong focus on business transformation, cost optimisation and shared services in large organisations.
• Demonstrated track record of leading high-impact transformation projects that deliver measurable operational and financial improvements.
• Proven team leadership experience, managing and mentoring consultants and managers or cross-functional project teams
• Exceptional communication and stakeholder management skills, with the ability to influence senior executives and articulate complex ideas clearly.
• Expertise in Microsoft Excel and PowerPoint, including storyboarding and developing concise presentations for various audiences.
• Comfortable with financial and benefit analysis
• Bachelor’s degree in Business, Management, Finance, or a related field; MBA preferred
• Project management certifications (PMP, Prince2)
• 10+ years of experience in Consulting
• Bachelor’s Degree
• Commute to this job’s location
• Working in an onsite setting
• 8+ years of work experience with Business Transformation
• 8+ years of work experience with Program Management

Benefits

• A dynamic and collaborative consulting environment in a boutique setting, offering high visibility and impact.
• Opportunity for professional growth and advancement, with exposure to diverse industry challenges and senior leadership.
• Competitive salary and benefits package, commensurate with experience.
• Great team and social events