GBS Site Lead (m/f/d)

Key Responsibilities

Lead the Shared Services Vision & Strategy

• Shape, evolve, and execute the long‑term strategic vision for the shared services organization.
• Build and deliver a roadmap that supports business transformation and continuous improvement.
• Align strategy with global GBS leaders and functional partners.

Partner with Key Business Stakeholders

• Ensure services meet the expectations of business and functional leadership teams.
• Monitor service levels, performance metrics, and resource availability.
• Align capabilities (internal or outsourced) with evolving business needs.

Ensure Strong Governance & Compliance

• Oversee legal, regulatory, internal, and external compliance.
• Maintain robust business continuity planning and risk management frameworks.
• Protect the organization through consistent and transparent governance processes.

Lead & Develop People

• Create an environment that attracts, develops, and retains top talent.
• Drive high engagement, continuous learning, and leadership excellence.
• Lead recruitment and ensure teams are empowered to perform at their best.

Oversee Site Administration

• Ensure safe, modern, and well‑equipped facilities for employees.
• Oversee infrastructure needs including office space, IT, and essential services.
• Promote a healthy and productive work environment.

Manage Service Transitions

• Use a structured methodology for transitioning services into GBS.
• Coordinate closely with sending entities to plan, transition, and validate new services.

Drive Operational Excellence

• Deliver high‑quality, high‑value services using best practices, enabling technologies, and optimized processes.
• Ensure day‑to‑day operations exceed previous levels of performance and efficiency.

Provide Financial Stewardship & Demonstrate Value

• Own the site budget and financial performance.
• Focus on value creation, balancing cost, quality, and impact.
• Ensure a strong return on investment for all initiatives.

Champion Continual Improvement

• Lead ongoing improvement efforts across people, processes, service levels, and technology.
• Enhance capabilities to support evolving business priorities.
• Promote a culture of innovation, curiosity, and continuous enhancement.

Qualification & Requirements

• University degree
• Fluent in written and spoken English
• 7–9+ years of experience leading shared services organizations / proven experience in building and leading successfully delivered services and projects within shared services organization
• Proven track record of driving transformation, operational excellence, and stakeholder engagement
• Strong leadership and communication skills with the ability to influence at all levels

Benefits