Director of International Operations (Shared Services, Cebu)

Key Responsibilities

Operational Leadership & Office Oversight

• Provide full operational ownership of the office or assigned business unit, ensuring consistent, efficient, and compliant day-to-day operations.
• Lead, mentor, and manage managers and staff to achieve performance goals, service standards, and operational KPIs.
• Serve as the primary escalation point for operational, personnel, or client-related issues, ensuring timely resolution.
• Partner with executive leadership to translate organizational strategy into executable local operating plans.
• Oversee staffing models, scheduling, workload distribution, and resource allocation to support service delivery and growth.

Financial Management & Business Performance

• Own departmental budgeting, expense management, and financial forecasting to meet or exceed profitability targets.
• Monitor key financial and operational metrics, identifying risks and opportunities to improve margins and efficiency.
• Ensure accurate tracking and reporting of financial performance, labor utilization, and operational costs.
• Support pricing, cost-control, and investment decisions in alignment with corporate objectives.

People Leadership & Organizational Development

• Lead performance management processes, including goal setting, annual reviews, talent assessments, and development planning.
• Build a strong leadership bench through coaching, mentorship, and succession planning.
• Foster a positive, inclusive, and high-performance culture aligned with company values.
• Ensure compliance with HR policies, employment practices, and local regulations.
• Lead onboarding, training, and cross-training initiatives to enhance coverage, resilience, and scalability.

Client, Vendor & Stakeholder Engagement

• Act as the senior/escalated point of contact for key clients, vendors, and partners associated with the office or business unit.
• Support client retention and growth by ensuring service excellence, proactive communication, and rapid issue resolution.
• Collaborate with Sales and Executive Leadership on renewals, expansions, and new business opportunities.
• Oversee vendor relationships, contract compliance, and service-level performance.

Continuous Improvement & Governance

• Identify, prioritize, and implement process improvements to enhance efficiency, quality, and consistency.
• Ensure adherence to organizational policies, operational standards, and compliance requirements.
• Lead initiatives that improve scalability, risk management, and business continuity.
• Monitor operational performance and implement corrective actions where gaps exist.

Qualification & Requirements

Education

• Bachelor’s degree preferred (or equivalent professional experience)
• Professional certifications in operations, management, or project leadership (PMP, Six Sigma, or equivalent) preferred

Experience & Core Competencies

• 5+ years of progressive leadership experience in operations, office management, or general management
• Minimum of 2–3 years in a senior supervisory or management role overseeing managers and/or cross-functional teams
• Proven experience managing day-to-day office or business unit operations, including people, processes, and financial performance
• Demonstrated ability to lead managers and professional staff, with a strong focus on accountability and development
• Experience managing budgets, forecasting expenses, and driving operational profitability
• Strong resource-planning and workload-balancing skills to ensure optimal utilization and service delivery
• Track record of building high-performing teams through coaching, performance management, and succession planning
• Experience conducting performance reviews, talent assessments (e.g., 9-Box), and providing actionable feedback
• Excellent communication and presentation skills with the ability to interact effectively with executives, clients, and vendors
• Strong customer- and service-oriented mindset with the ability to build and maintain long-term relationships
• Ability to lead and reinforce a culture of inclusion, transparency, and operational excellence
• Comfort operating in fast-paced, high-accountability environments while managing competing priorities
• Demonstrated success implementing process improvements and scaling operations

Benefits

No information available.