Head of O2C
ERM Group
APAC/Oceania, India, New Delhi
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
Rank
Director
Responsibility
Site Lead
Scope
Global
Workplace
100% in office
Functions
Finance
Reports to
Level
N-1
Travel Max:
0%
Posting Date
01-29-2026
Description
The Head of O2C leads ERM’s global Order-to-Cash operations from the GDC, encompassing project accounting, invoicing, and receivables management. This role ensures O2C processes are accurate, timely, and well-controlled to enable business growth and healthy cash flow.
Working closely with the Global Director of Finance Operations and regional Finance Controllers, this position drives the global O2C design, oversees process delivery in the GDC, and prepares the tower for ERP deployment.
Key Responsibilities
The Global Delivery Centre (GDC) in Gurugram is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently.
At the GDC, you will:
- Be part of a hub that ensures ERM’s business continuity worldwide.
- Collaborate with colleagues across geographies to support global operations.
- Drive consistency, compliance, and efficiency in core functions.
- Work with digital, automation, and AI-enabled tools to optimise how ERM operates.
- Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.
Key Responsibilities
- Lead end-to-end O2C delivery, including project setup, billing, collections, and dispute management
- Design and implement standardized processes aligned with ERP (Certinia / MS Dynamics) and Tipalti integration.
- Manage project accounting accuracy, revenue recognition controls, and AR reconciliations.
- Establish SLAs, KPIs, and dashboards for DSO, WIP, and invoice cycle time.
- Partner with Data & Analytics to drive insight reporting and cash-flow forecasting.
- Build strong collaboration with regional delivery and finance teams to align billing policies and approval matrices.
- Develop leadership depth and foster a continuous-improvement mindset across the tower.
Qualification & Requirements
Experience & Capabilities
-
12+ years in global O2C/project-accounting leadership within shared services.
-
Experience in process transition management and recent system replacement programs (ERP/billing/PSA).
-
Deep understanding of project revenue cycles, client billing, and cash-collection processes.
-
Proven ability to drive harmonization and automation across regions.
-
Strong people leadership, stakeholder engagement, and governance discipline.
-
Managing a team of 30 – 40 members
Benefits
No information available.
Company Profile
ERM Group
Industry
Business Consulting and Services
Revenue
$1B
Employees
8,000
Fortune 500 Rank
NA
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
