Director, GBS Transformation & AI Enablement

Key Responsibilities

Strategic Leadership

• Develop and execute a multi-year transformation roadmap that aligns enterprise priorities with GBS, GPO, Service Management and AI capabilities.
• Establish a unified process governance model to ensure end-to-end process ownership, performance measurement, and continuous improvement.
• Partner with executive leadership to embed AI and automation as foundational enablers of business agility and decision intelligence.

Global Business Services & Process Excellence

• Lead the design and optimization of GBS delivery models, ensuring integration of global and regional processes across Finance and HR GBS operations.
• Champion standardization and digitization of processes while balancing flexibility for local market needs.
• Drive operational excellence through metrics-based management, process mining, and analytics.

AI & Digital Enablement

• Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and data-driven insight.
• Collaborate with technology and data teams to ensure responsible AI governance, model training, and value realization.
• Lead organizational capability-building for AI adoption, change management, and digital fluency.

Transformation & Change Leadership

• Serve as the executive sponsor for transformation initiatives, ensuring alignment, funding, and stakeholder engagement.
• Embed a culture of innovation, agility, and accountability across business units and service centers.
• Partner with HR and communications to drive change management and workforce transformation initiatives.

Qualification & Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 15+ years of progressive leadership experience across GBS, shared services, transformation, or process excellence in a global enterprise.
• Proven track record of leading enterprise-wide transformation programs with measurable impact.
• Experience implementing AI, automation, or advanced analytics in business operations.

Critical Competencies

• Deep expertise in end-to-end process design and ownership (GPO model).
• Strategic thinker with strong operational and financial acumen.
• Exceptional stakeholder management and influencing skills across global and matrixed organizations.
• Strong change leadership and people development capabilities.
• Demonstrated success in building cross-functional partnerships that drive innovation and performance.

Benefits

Compensation

• The base salary compensation range being offered for this role is $160,000– $190,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits (US locations)

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).