Head of Zurich Capability Centres

Key Responsibilities

• Develop and execute the overarching strategy for ZCCs, driving greater enterprise adoption, standardization, location optimisation, scalability, and cross-centre governance.
• Oversee operational performance and change management for ZCC operations across multiple countries, providing leadership to ZCC Heads and their extended teams (IT, Finance, HR, Strategy, Assurance).
• Lead transformational change by designing a future-fit shared services model strategy, considering additional front/middle/back-office process migration, together with the impact of AI.
• Build strong relationships with business leaders, external partners, and internal stakeholders.
• Continually advocate for enterprise expansion and optimal placement of services through the strategic expansion of ZCC offerings to additional Zurich’s country Business Units.
• Foster collaboration and resilience between centres, breaking down silos and building capability redundancy.
• Ensure consistent regulatory and compliance adherence across all centres.

Qualification & Requirements

• Degree in Business, Finance or a related field.
• Demonstrated senior leadership experience in transformational global shared services (strategy, design, set-up, and governance of complex multi-tower operations).
• Proven track record of driving enterprise change, building scalable service models, and leading cross-functional teams.
• Experience managing large teams across multiple geographies.
• Understanding of property and facility management, including technical operations, supplier management, and workplace transformation.
• Knowledge of compliance, regulatory requirements, and risk management in a global shared service context.
• Ability to develop and execute change narratives, advocate for strategic expansion, and influence senior stakeholders.
• Future-focused mindset with a passion for continuous improvement and innovation, including AI and automation.
• Strong financial planning and budgeting skills to manage the cost and budget of operations.

Additional Information

• Recruiter name: Mélina Carnal

Benefits

Imagine working in one of the world’s most sustainable workplaces. At Quai Zurich Campus, you’ll enjoy an environment designed to help you thrive, with benefits that support your well-being and impact, and opportunities to perform at your best, surrounded by top talent and supportive colleagues.=

You’ll have access to healthy food options, fitness facilities, and bright, collaborative spaces that spark creativity. Located in the heart of Zurich on the shores of Lake Zurich, the campus offers excellent public transportation links, making your commute simple.

Grow with us through access to learning resources, on-the-job development, and continuous empowerment and support. Be part of a team that is creating a brighter future together.