Director, Corporate Business Services

Key Responsibilities

• Lead and develop a combined Intelligent Automation and Application Support organization, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Coach and mentor team leads, building leadership depth and maturity within the organization.
• Drive modernization of the Intelligent Automation function into a broader automation and process excellence practice (AI + ML + process engineering).
• Oversee the transition of support operations toward a sustainable, insourced model — reducing dependency on external vendors and strengthening internal capabilities.
• Build trusted relationships with senior stakeholders (including Finance, Corporate Services, Compliance, and Operations leadership) to ensure technology solutions and automation initiatives align with business needs.
• Facilitate strong collaboration across teams in the U.S. Europe, India and other locations fostering cultural alignment and effective communication.
• Partner with the VP of Business Technology Services to prioritize, design, and execute the strategic roadmap for corporate technology transformation.
• Enhance stakeholder management practices, equipping leaders to navigate complex global and matrixed environments effectively.
• Establish clear metrics, and OKRs to measure operational performance and business impact.

Qualification & Requirements

• Willingness and ability to relocate to Vilnius, Lithuania if you are currently based abroad.
• 10+ years of experience in business technology, automation, or process management roles, with strong experience in people leadership or management positions.
• Proven ability to lead and scale teams in global or matrixed organizations.
• Strong background in people leadership, stakeholder engagement, organizational development and change management.
• Demonstrated success in managing senior stakeholder relationships and navigating corporate and cross-regional dynamics.
• Experience in process automation, technology operations, or intelligent automation programs.
• Strong understanding of technology-enabled business transformation and support functions.
• Excellent communication and influencing skills; able to engage with Directors, VPs, and global leadership.
• Strategic mindset, with a focus on coaching, developing, and empowering leaders.
• Familiarity with global team dynamics.

Note: For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Lithuania Specific Benefits Include:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program
• Relocation Buddy support upon request