Marketing and Communications Director (Shared Service Company)

Key Responsibilities

• Lead and manage the GBS Marketing & Communications team, ensuring quality, accountability, and on-time delivery
• Serve as the main contact for U.S.-based Marketing & Communications leaders
• Execute enterprise marketing and communications strategies as directed by U.S. leadership
• Translate business goals into project plans with clear KPIs, timelines, and resource needs
• Oversee multiple initiatives including campaigns, content, creative services, optimization, and analytics
• Apply best practices such as Agile and design thinking to improve efficiency and innovation
• Review and approve creative outputs to ensure alignment with brand and strategy
• Communicate project status, risks, and achievements clearly and proactively
• Foster collaboration, continuous improvement, and team development

Qualification & Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field
• 12+ years of experience in Marketing & Communications, including digital strategy and execution
• 5+ years of digital marketing experience for large organizations
• 8+ years of experience in a shared services or Global Business Services (GBS) environment
• Proven experience leading Marketing & Communications teams in a GBS setup
• Experience managing senior stakeholders and multiple workstreams

Key Skills

• Strong project and stakeholder management skills
• Ability to translate strategy into actionable plans
• Excellent communication and leadership skills
• Experience with marketing technologies, creative platforms, and digital tools
• Creative mindset with a focus on quality and continuous improvement
• Ability to thrive in a fast-paced, matrixed environment

Benefits

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee