Associate Director, Global Process Owner, RTX Enterprise People Services

Key Responsibilities

Process Strategy & Design

• Define and own the global HR process architecture for People Services, ensuring alignment with RTX’s HR operating model and enterprise strategy
• Design and continuously refine end-to-end processes across the employee lifecycle — focusing on simplification, digitalization, and automation
• Benchmark against industry best practices and drive adoption of standard global processes while balancing regional and legal variations
• Develop service level frameworks, key performance indicators (KPIs), and governance models to measure process effectiveness

Transformation & Continuous Improvement

• Lead the pipeline of People Services process optimization initiatives that enhance efficiency, accuracy, and employee experience
• Partner with Digital and HR CoE’s to implement automation, AI, chatbots, and analytics solutions that reduce manual effort and improve service outcomes
• Drive process readiness for system implementations, integrations, and service migrations (e.g., Workday, ServiceNow)
• Build business cases to quantify cost savings, efficiency gains, and value realization from process enhancements

Governance & Compliance

• Ensure processes comply with global policies, data privacy standards (e.g., GDPR, PDPA), and local legal requirements
• Maintain and govern process documentation, ownership, and version control across regions
• Partner with Compliance and Audit teams to address process gaps, risks, and controls

Stakeholder Engagement & Capability Building

• Serve as the trusted advisor and thought partner to regional delivery teams, CoEs, and HR leadership
• Facilitate cross-functional and cross-regional collaboration to ensure alignment, adoption, and consistent execution
• Mentor and coach local teams, driving process discipline, innovation, and ownership mindset

Qualification & Requirements

• Bachelor’s or Master’s degree in HR, Business, or related field
• 15+ years of HR / HR Operations / Shared Services experience with strong exposure to global process design, transformation, and compliance
• Proven experience in GBS / Shared Services setup — including HR process ownership, digital HR tools, and data analytics
• Strong understanding of HR process transformation, transition methodologies, global employment laws, and governance frameworks
• Demonstrated expertise in using analytics and dashboards (e.g., Power BI, Tableau) to drive decision-making and continuous improvement
• Hands-on experience with Workday, ServiceNow, and related digital HR platforms
• Strong data analytics and excel skills for process analysis is a must

Required Competencies

• Strategic Thinking & Business Acumen – Align process strategy to enterprise and HR goals
• Change Leadership – Drive adoption and mindset shifts across global teams
• Analytical Thinking – Use data to identify issues, measure impact, and guide decisions
• Collaboration & Influence – Build trusted relationships across functions and regions
• Global Mindset – Balance global consistency with regional flexibility
• Risk & Compliance Management – Embed control frameworks in process design

Benefits