VP, Business Services Domain (Microsoft D365 ERP and CRM)

Key Responsibilities

• Empower the Domain Directors (direct reports) to coach, mentor, and develop employees within the Domain through career development planning, performance management, and career path design.
• Ensure there is role clarity and best practices within the domain specialty areas.
• Ensure customer focus for all employees in the domain by coaching, mentoring, and providing feedback through the Domain Directors.
• Partner with Human Resources to ensure effective hiring practices and appropriate staffing levels within the Domain.
• Partner with Americas Resourcing Group to support centralized staffing in the Americas
• Ensure Domain Directors’ accountability by establishing metrics for their employee management, skilling, utilization, capacity, and certifications, as well as their own development goals.
• Champion Hitachi Core Values among department members, supporting our company’s DEI initiatives to ensure sustainable growth.
• Partner with GDC Managers as it relates to project assignments and staffing.
• Responsible for overseeing the mid-year and annual performance management process within the Domain.
• Follow the established performance feedback process through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary.
• Responsible for team performance and reporting on metrics, including utilization for the Domain.
• Responsible for monthly Rhythm of the Business Reporting for BSD
• Lead strategic initiatives that support the Domain’s goals as assigned.

Qualification & Requirements

• 10+ years of experience in managing teams, with a proven ability to lead multiple people managers and their teams effectively.
• Strong leadership skills with a focus on empowering and developing team members through coaching, mentoring, and career development. Excellent communication and interpersonal skills, enabling effective collaboration with HR and other stakeholders to ensure proper staffing and hiring practices.
• Proven ability to establish clear role definitions and implement best practices within domain specialty areas.
• Customer-focused mindset with the ability to instill the same focus within the team through regular coaching and feedback.
• Strong analytical and organizational skills to set and monitor metrics, ensuring accountability and continuous improvement.
• Commitment to promoting diversity, equity, and inclusion, and supporting company initiatives for sustainable growth.
• Strategic thinking and problem-solving skills to partner effectively with GDC and Resource Managers on project assignments and staffing.
• Experience in performance management, including providing constructive feedback, recognizing achievements, and implementing corrective actions when necessary.
• Ability to analyze and report on team performance metrics, including utilization, to drive informed decision-making and continuous improvement.

Competencies:

• Continuous Learning.
• Impact and Influence.
• Client Focus.
• Strategic Thinking.
• Adaptability.

Benefits

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work