Supply Chain Finance – GBS Delivery Director (Cost Accounting / Plant Controlling)
Genpact
Americas, Costa Rica, Heredia
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Salary
Rank
Director
Responsibility
Design/Transform
Scope
Global
Workplace
Hybrid
Functions
Finance
Supply Chain
Reports to
Level
N-2
Travel Max:
0%
Posting Date
01-02-2026
Description
Inviting applications for the role Supply Chain Finance, Hub Delivery Lead CR!
We are looking for a skilled and motivated professional to join our ISC GPT Hub. The Delivery Lead – CR is responsible for the end-to-end service delivery and operational performance of GBS Finance global processes such as Inventory Accounting, Intercompany, Fixed Assets, Reconciliations, and other global finance sub-processes, ensuring that processes are executed with consistency, efficiency, and excellence.
This role will collaborate cross-functionally across ISC, Finance, and GBS to drive end-to-end processes and operations that support strategic objectives.
Key Responsibilities
- Manage global operations across the in-scope service lines.
- Provide operational oversight of the company’s BPO partner to ensure delivery, transformation, and strategic objectives are met.
- Support the implementation and enhancement of financial systems to support in-scope processes, ensuring data integrity and providing user training for effective system utilization.
- Create culture of continuous improvement and serve as champion and strategic advisory to teams on opportunity identification, design, and issue resolution within service line. Actively drives stakeholder alignment and resourcing to support teams.
- Drive implementation of standard operating procedures and process harmonization across business units and across BPO.
- Develop and deliver on key SLAs/KPIs, manage performance metrics, and drive operational excellence through continuous improvement initiatives
- Identifies opportunities to standardize and improve operational processes
- Conducts ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment.
- Work closely with GPO’s and other end to end Finance processes to design, transform, integrate and deliver on global GBS Finance processes partnering with regionals. Provide input into tech & process standardization roadmap and requirements
- Lead talent, change management and engagement for transformation projects.
- Support digital transformation efforts to drive efficiency.
- Act as the primary point of contact for global business stakeholders to understand service needs and expectations.
- Develop and maintain effective governance models to ensure service quality and compliance.
- Align with Finance function (Tax, Treasury, Controllership, etc) to ensure end to end Finance coordination.
- Represent GBS Finance Global Operations at global and regional forums and provide relevant input into global approaches for both operations and transformation roadmap.
- Drive strong performance management of teams across local and regional teams.
- Sponsor and lead Finance and GBS Finance community engagement and stakeholder engagement within hub.
Qualification & Requirements
Minimum Qualifications
- Bachelor’s degree in business, Operations, Finance, or related field.
- Relevant experience in a leadership role.
- Plant controlling experience
- Strong understanding of GBS operating models, cross-functional service delivery and transformation experience.
- Experience leading and managing within a multicultural environment.
- Excellent communication, stakeholder engagement, and problem-solving skills.
- Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and digital tools (e.g., ERP systems, RPA platforms).
Preferred Qualifications/ Skills
- Master’s degree in a related field is preferred.
- Global mindset with fluency in multiple languages.
- Prior experience in implementing GBS transformation.
- Strong data analytics and reporting capabilities.
- A professional certification such as CPA, CMA, or equivalent is highly desirable.
- Understanding of financial reporting requirements and standards (e.g., IFRS, GAAP).
Benefits
No information available.
Company Profile
Genpact
Industry
IT Services & Consulting
Revenue
$4.59B
Employees
118,900
Fortune 500 Rank
NA
Global 500 Rank
NA
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