Senior Manager – HR Transformation & Operations

Key Responsibilities

Strategic Measurement and KPI Framework

• Develop and maintain a global performance measurement strategy that aligns with HR transformation priorities, HR strategy, and enterprise objectives.
• Define and implement key performance indicators (KPIs) for operational efficiency, service delivery, digital adoption, and employee experience.
• Partner with senior HR and business leaders to establish data baselines, benchmarks, and success metrics for transformation initiatives.
• Ensure alignment between HR data strategies and enterprise performance frameworks.

Data Analysis and Insight Generation

• Lead the collection, analysis, and interpretation of data across HR operations, shared services, and transformation projects.
• Translate data into meaningful insights and narratives that influence strategic decisions and resource prioritization.
• Use advanced analytics and visualization tools to identify patterns, trends, and opportunities for process optimization and automation.
• Partner with the HRIS, HRSS, and HRPMO teams to ensure high data quality, consistency, and integrity across systems.

Reporting, Dashboards, and Storytelling

• Design and oversee executive level dashboards and reports that provide a clear view of operational performance, transformation progress, and business impact.
• Build data storytelling frameworks that connect HR performance to business outcomes such as efficiency, productivity, and employee engagement.
• Present findings and recommendations to HR leadership and executive stakeholders in a compelling, insight driven format.
• Continuously improve the reporting ecosystem by incorporating automation, predictive analytics, and AI driven visualization.

Operational Optimization and Decision Support

• Use insights and data models to identify process inefficiencies, gaps, and opportunities for standardization or automation.
• Partner with HR Operations, Knowledge Management, and PMO teams prioritize improvements based on business value and impact.
• Provide recommendations and business cases to support investment decisions in HR technology, process redesign, or service delivery enhancements.

Collaboration and Capability Building

• Foster a data driven mindset across People Operations by providing tools, training, and consultation to HR leaders and process owners.
• Partner with Finance, IT, and Analytics Centers of Excellence to align methodologies and share best practices.
• Ensure HR data strategies are compliant with privacy, governance, and ethical AI standards.

Continuous Improvement and Innovation

• Continuously evaluate the effectiveness of performance metrics and evolve frameworks to meet changing business needs.
• Monitor emerging trends in HR analytics, digital transformation measurement, and data storytelling to keep Genesys at the forefront of insight driven people operations.
• Champion experimentation and learning through pilot analytics projects and innovation sprints.

Qualification & Requirements

• 10 or more years of progressive experience in HR analytics, business intelligence, or operations strategy within a global organization.
• Demonstrated expertise in designing and implementing performance measurement frameworks and KPI dashboards.
• Strong proficiency with data visualization and analytics tools.
• Proven ability to interpret complex data and translate insights into actionable recommendations for senior leadership.
• Expertise in process improvement methodologies such as Lean, Six Sigma, or Design Thinking.
• Strong collaboration and communication skills, with the ability to influence at all levels of the organization.

Preferred

• Experience leading analytics initiatives in large-scale HR transformation programs.
• Familiarity with AI and predictive analytics models in HR.
• Process Improvement methodology certification.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments