Programme Manager Group Resilience Transformation(GBS Poland,GBS Malaysia)

Key Responsibilities

• The role requires strong strategic acumen, cross-functional leadership, and regulatory fluency to drive execution, manage risk, and deliver measurable outcomes across global teams. Key responsibilities include:
• Shape and drive the strategic roadmap ensuring program alignment with Group Resilience objectives and regulatory commitments.
• Serve as the primary interface with senior stakeholders with regards to Group Resilience Transformation Program and its underlying initiatives.
• Translate any regulatory requirements into actionable program deliverables.
• Lead the planning, mobilization, and execution for the Group Resilience Transformation programme across business, functions and geographies.
• Build strong relationships with Business, Technology, Risk, Functions and Operations leaders to ensure alignment and buy-in.
• Manage and provide oversight of program delivery risk, issues and dependencies across the different workstreams and underlying initiatives.
• Define program implementation roadmap and lead program change to drive implementation.
• Work closely with 1LOD business, 2LOD stakeholders across Coverage and SMEs teams, and functions across the Bank to manage overall delivery risk for the program.
• Work with technology and architecture teams to ensure program goals and deliveries are aligned with wider Bank technology strategy.
• Manage resource requirements and allocation across the program and initiatives.
• Create and deliver programme governance structure supporting program implementation.
• Establish and run programme governance forums, including Steering Committees, Working Groups and regulatory readiness reviews.

Risk Management

• Drive compliance with Group policies standards, and regulatory requirements globally.
• Understand and assess the impact of changes in the policy or standards, related to Group Resilience, including Operational Resilience, OCIR, Technology Resilience, Crisis Management, and Business Continuity Management.
• Engage with relevant stakeholders to ensure the impact is understood and appropriately implemented.
• Perform proactive risk identification and monitor Group Resilience profile. Report any non-compliance to senior management or governance committees.
• Validate the accuracy and consistency of KRIs, KCIs and other risk ratings/assessments, as well as process designs.
• Support the monitoring and escalation of IBS vulnerabilities.

People & Talent

• Promote new thinking, creative solutions to ensure timely and effective delivery of the programme milestones including management of financial and operational risks.
• Promote lean start-up product development mindset and behaviours at scale
• Facilitate on-the-job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice across geographies team
• Be a self-starter who can initiate and successfully drive programmes and projects to completion with little management supervision

Qualification & Requirements

• 10+ years of hands-on experience in Program Management/Project Management, with 3+ years in a leadership role
• Strong Operational Resilience regulatory and operational experience
• Background and knowledge in the regulatory requirements around operational resilience
• Facilitating effective coordination between Country, Business & Function
• Ability to translate regulatory requirements into actionable program deliverables.
• Strong background in Business continuity management
• Written and verbal communication and presentation skill in English
• Strategic thinking and Knowledge of Change Management Initiatives.
• Subject matter expertise in Crisis Management.
• Programme Management certifications.
• Responsible for Group Resilience Transformation Steering Committee which include members from the Group Management Team and Important Business Services (IBS) Owners.
• Represent Group Resilience at related governance forums/committee where required.
• Responsible for the delivery of governance reports as required.
• Conduct and drive the implementation of Group Resilience Transformation by aligning with T&O QPR requirements.
• Responsible for Group Resilience Transformation Steering Committee which include members from the Group Management Team

Benefits

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.