Global VP – Global Payroll & HR Shared Services

Key Responsibilities

Global Payroll Leadership

• Own end-to-end global payroll strategy, governance, and delivery across all operating countries.
• Ensure accurate and compliant payroll processing aligned with local tax, labor, and social security regulations.
• Implement robust controls, audits, and data validation frameworks to maintain 100% compliance and accuracy.
• Manage relationships with global payroll vendors and partners (ADP, NGA, Safeguard, etc.).
• Drive process automation and integration between HRIS, payroll, and finance systems.
• Partner with Finance, Tax, and Legal teams for audits, reconciliations, and statutory reporting.
• Provide wage costs and compensation insights to executive leadership’

HR Shared Services Strategy & Delivery

• Design and execute a Global HR Shared Services (HRSS) operating model, covering employee lifecycle transactions, onboarding, exits, and data management.
• Define service delivery metrics (SLAs/OLAs), track performance, and drive continuous improvement.
• Lead global HR helpdesk and case management functions ensuring timely resolution and superior employee experience.
• Partner with HR COEs, Business HR, and IT to drive global process standardization and policy alignment.
• Overall Benefits design and administration

HR Technology & Process Excellence

• Partner with HR Tech teams to optimize and enhance HR systems (Oracle HCM – however exposure to Workday, SAP SuccessFactors, ServiceNow, etc. implementation will be an advantage too).
• Lead automation, digitization, and self-service initiatives to improve efficiency and reduce turnaround time.
• Drive data integrity, compliance, and security governance across all HR operations systems.
• Evaluate and deploy AI/ML and analytics tools to enhance HR service delivery and insights.

Governance, Risk & Compliance

• Ensure compliance with local statutory regulations, global data privacy laws (e.g., GDPR), and internal audit standards.
• Develop and maintain a compliance calendar, documentation, and audit readiness framework.
• Establish and monitor SOPs and controls for all payroll and HR operational processes.
• Serve as the process owner for HR audits, ensuring corrective actions and continuous improvement.

People Leadership & Stakeholder Management

• Lead a global team of payroll, HR operations, and shared services professionals across multiple locations.
• Foster a culture of service excellence, collaboration, and accountability.
• Partner with global HR, IT, and Finance leadership to align HRSS goals with business objectives.
• Manage external vendor contracts and SLAs, ensuring optimal service performance and cost efficiency.

Transformation & Continuous Improvement

• Lead HR operations transformation programs (process harmonization, automation, nearshore/offshore models).
• Implement Lean/Six Sigma methodologies to improve process efficiency and reduce errors.
• Benchmark HRSS and payroll practices with industry best standards (IT/ITES/global shared services benchmarks).
• Develop and monitor KPIs for efficiency, cost optimization, and employee satisfaction.

Qualification & Requirements

Qualifications & Experience

• MBA / PGDM in HR, Finance, or Operations from a top-tier B-school.
• 20+ years of total experience, with at least 10+ years in leadership roles in Global HR Shared Services.
• Proven experience managing large-scale global HR operations in IT/ITES or service industry.
• Deep knowledge of global payroll, HR compliance, and HR systems integration.
• Experience with HRIS platforms (Workday, SAP SuccessFactors, Oracle HCM) and ticketing/case management tools (ServiceNow, Zendesk, etc.).
• Exposure to process transformation, automation, and analytics-led HR delivery models.
• Strong stakeholder management, vendor governance, and global team leadership experience.

Success Measures

• Drive Oracle HCM implementation and a range of HR tech and AI transformation
• Payroll accuracy, timeliness, and compliance (99.9%+ adherence)
• Centralize global HR functions and drive HRSS SLA performance and employee satisfaction scores
• Improve HR excellence and employee experience – reduction in process cycle time and manual interventions
• Global process harmonization and cost efficiency
• Successful HR tech integration and automation outcomes

Benefits

No information available.