Operations Director for Shared Services Operations

Key Responsibilities

In this role, you will:

• Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
• Work with senior management to develop and execute business plans
• Integrate efforts of cross department initiatives with core business objectives
• Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
• Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
• Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
• Interpret and develop range of policies and procedures relating to Operational management area
• Collaborate with and influence functional team on the operational processes and initiatives
• Provide training and guidance to less experienced staff
• Manage allocation of people and financial resources for Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Job Expectations

• Lead large operations team to ensure service delivery is to the required enterprise standards to business expectations.
• Understand the processes under the remit and ensure there is adequate training and knowledge building with in the team to support the business.
• Work with senior management to develop and execute business plans
• Integrate efforts of cross department initiatives with core business objectives
• Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
• Drive and motivate the team and establish a client focused culture of high performance, ownership, accountability, transparency and sustained performance
• Drive the team towards continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy and improving controls and where ideas to eliminate waste are encouraged.
• Build and foster collaborative relationship with business partners, stakeholders and with local support teams. Ensure there is regular connect with key stakeholders to review performance, priorities and other business initiatives.
• Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning and staff are encouraged to learn and grow.
• Be a full and active partner with the Transformation Program Lead & teams to ensure seamless delivery within the portfolio
• Develop requisite reporting & business metrics to monitor and drive the right outcome for the business and LOB stakeholders
• Collaborate with other enablers & teams i.e. Automation, IT, HR, Finance, Operation Transformation Office to drive Global and local re-engineering initiatives.
• Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery
• Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with lines of businesses and risk partners.
• Work closely with local partners in HR, talent acquisition, finance, transitions, technology site management etc. to ensure requirements of CB / CIS are being met on ongoing basis.
• Provide training and guidance to less experienced staff
• Manage allocation of people and financial resources for Operations

Qualification & Requirements

Required

• 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired

• Leading and managing operations in a global Banking / Financial Services environment.
• Experience in Currency Transaction Reporting Operations
• Strong experience in developing and implementing operations strategy and delivery model
• Strong experience in managing large teams, developing strong performing teams and mentoring / coaching people to become leaders.
• Exhibits strong relationship / negotiation orientation with senior level business partners globally.
• Ability to work in a matrix environment and managing multiple competing priorities
• Excellent planning and organizing skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong stakeholder management, networking and relationship management skills.
• Strong client orientation and understanding of operational risk.
• Passion for quality and improving controls and operational performance.
• Ability to drive change and transformation, project management & implementation in business operations.
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.

Benefits

No information available.