Global People Operations Lead

Key Responsibilities

• Design and implement the global HR Services model, ensuring efficient, scalable, tech-enabled HR lifecycle processes and a consistent, high-quality employee experience worldwide.
• Oversee global HR operations, coordinating regional HR leads, ensuring compliance with local regulations, and driving service excellence through digitization, automation, and strong governance.
• Manage HR systems, tools, and data, partnering with Payroll and Finance to ensure seamless HRIS–Payroll integration, data integrity, and effective employee self-service.
• Drive continuous improvement, implementing KPIs/SLAs, optimizing processes, expanding people analytics capabilities, and leading service automation initiatives.
• Collaborate and influence across HR and the business, nurturing a customer-centric culture, advising leaders, and managing external vendors to ensure efficiency and cost-effective delivery.

Qualification & Requirements

• Degree in HR, Business Administration, Information Systems, or related field; relevant certifications are an advantage.
• 7+ years of experience in HR operations, HR services, shared services, or HR systems management—preferably in technology, robotics, or innovation-driven industries (experience with service design and setup an advantage).
• Experience working in complex, international environments.
• Strong foundation in HR service delivery, process governance and good knowledge of payroll systems and processes
• Hands-on expertise with HR systems, digital tools, and end-to-end HR processes (experience with Workday and ServiceNow or similar platforms an advantage).
• Understanding of people analytics concepts and comfort working with data-driven insights.
• A proactive, solution-oriented mindset with the ability to balance operational ownership and strategic execution.
• Strong stakeholder management and communication skills, with the ability to coordinate across regions and cultures.

Benefits

No information available.