Senior Program Director (Global Capability Center)

Key Responsibilities

• Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management)
• Leads the design, build-out, transition, and operation and continuous improvement of a Global Capability Center
• Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)
• Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)
• Provides insights on improvements while ensuring adherence to operational best practices
• Drives optimal business value through scope management, change management, and communication ceremonies
• Supports pursuits (and/or runs them as programs) as required
• Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client
• Establishes and builds relationships with client and other stakeholders for program and portfolio
• Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion
• Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)
• Owns the “activation” (or initiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent

Qualification & Requirements

• 18-20 years in strategy, operations, process consulting, stakeholder management, project/ program delivery within legacy modernization or digital transformations
• Project/Program training and certifications (PMI/SAFe 5.0/Prince II)
• Experience in the set-up and operation of offshore delivery centers
• Experience in delivering at least 4 or more complex programs involving teams across multiple geographies
• Experience in senior stakeholder management, communication, and relationship
• Experience being part of deal solutioning and identifying relevant risks
• Can present solutions from the Program Management standpoint
• Experience in managing client stakeholders across IT, VMO, and business
• Adept with multicultural; multi-geo working teams and stakeholders
• Experience in contract management
• Program delivery experience involving 3 or more service lines
• Experience in delivering Transformational commitments, productivity goals, and offshoring commitments
• Experience in delivering domain capability services or niche technology capabilities or new technologies to the market
• Experience in leading/managing structured deals, takeover/acquisition, or divesture programs
• Required Education: MBA or Master’s degree strongly preferred; Bachelor’s degree required

Benefits

No information available.