Chief Operating Officer (COO) – SSC Sarasota

Key Responsibilities

• Provides day-to-day leadership and management of operational departments, ensuring alignment with the SSC’s mission, values, and strategic goals. This includes direct leadership over the Centralized Pre-Arrival Unit.
• Drives the SSC to meet and exceed key performance indicators (KPIs), such as operational metrics, Net Revenue, Denials Rate, EBITDA, and Positive Cash Flow.
• Develops, implements, and monitors operational infrastructure, including systems, processes, and personnel, to accommodate growth objectives and maintain high service standards.
• Ensures the measurement and effectiveness of internal and external processes, providing timely, accurate, and comprehensive reports on the SSC’s operational performance.
• Leads the development, communication, and execution of growth strategies, fostering a results-oriented and accountable environment within the SSC.
• Collaborates with the management team to establish plans for operational infrastructure, ensuring continuous improvement in efficiency and effectiveness.
• Motivates, mentors, and leads a high-performing management team, focusing on attracting, recruiting, and retaining talent to support career development and succession planning.
• Acts as a key liaison between the SSC, other corporate functions, and external partners to enhance collaboration, service delivery, and operational outcomes. Requires ability to engage in high-level, fast-paced dialogue with hospital C-suite members.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.
• This is a fully remote opportunity. Some travel will be required.

Qualification & Requirements

Qualifications

• Bachelor’s Degree in Health Administration, Business Administration, or a related field required
• Master’s Degree in Health Administration (MHA), Business Administration (MBA), or a related field preferred
• More than 10 years of experience in operations management, with at least five (5) years in a senior leadership role required
• 8-10 years Prior experience in a shared services environment preferred
• Patient Access / Pre-Arrival Unit (PAU) experience, including oversight of scheduling and insurance verification for at least 2 years strongly preferred

Knowledge, Skills and Abilities

• Strong understanding of shared services operations, healthcare regulations, and performance improvement methodologies.
• Ideal candidate has COO experience from a 150+ bed hospital with a PAU under their purview.
• Proven strategic planning, project management, and analytical skills, with a focus on operational efficiency and growth.
• Excellent communication, leadership, and interpersonal skills, with the ability to engage and influence internal teams and external stakeholders.
• Proficiency in operational management software, data analysis tools, and Google Suite.
• Strong financial acumen, with experience managing budgets and optimizing resource utilization.

Benefits

Our team members enjoy a robust benefits package including medical, dental and vision insurances, 401k, and a variety of other elective options