Senior Manager, HR Service Delivery

Key Responsibilities

• Lead the design and documentation of integrated end to end employee lifecycle processes in alignment with the global technology roadmap and data management strategy.
• Lead Lean and Six Sigma initiatives to streamline HR processes and eliminate waste.
• Develop and maintain global HR policies and procedures to ensure consistency in service standards and team member experience.
• Collaborate to develop, refine, and document HR policies, conducting regular audits to ensure compliance with employment-related laws and regulations.
• Ensure strong stakeholder alignment by collaborating with HR leadership, COE’s, and other key stakeholders to align HR operations with organizational goals.
• Manage HR service delivery in a global environment, ensuring consistency, efficiency, service level agreements (SLAs), and team member experience standards are met.
• Facilitate Kaizen events and promote a culture of continuous improvement.
• Partner with HRIS and IT teams to digitize people processes, leveraging technology to create seamless and efficient workflows and enhance self-service capabilities.
• Communicate process changes effectively to employees and stakeholders.
• Coach team members on Lean principles and operational best practices.

Qualification & Requirements

• Bachelor’s degree in HR, Business Administration, or related field; Master’s preferred.
• 10+ years in HR operations, HR shared services and or business operations with at least 3 years in a leadership role.
• Proven track record in process improvement and operational excellence, ideally leveraging APQC HR frameworks or similar industry standards.
• Lean Six Sigma Green Belt or higher strongly preferred.
• Proficiency/expertise in HR systems (e.g. Oracle, Workday, SuccessFactors, UKG, ADP, etc.) and comfort with learning new technologies.
• Strong analytical and problem-solving abilities; excellent communication and stakeholder management skills; ability to lead change and foster a culture of continuous improvement.

Core Competencies

• Strategic Thinking
• Process Optimization
• Data-Driven Decision Making
• Leadership & Team Development
• Change Management

Benefits

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks