Head, Process Excellence Execution-Functions

Key Responsibilities

• Works with Functions / Pan-Bank senior leaders and key stakeholders to develop and execute a process transformation roadmap with demonstrable outcomes and impact
• Creates strong credibility for self with Functions / Pan-Bank stakeholders and subject matter experts (SMEs), project teams and PE team members
• Drives team members toward delivering on their commitments
• Creates feeling of cohesiveness and positive working environment with Functions / Pan-Bank stakeholders and project team members
• Conflicts and difficult interpersonal situations are tackled and dealt with effectively
• Demonstrates good technical PE capabilities and Functions / Pan-Bank business understanding to manage project effectively
• Leads the deployment and adoption of process excellence capabilities to support relevant Functions / Pan-Bank areas to drive transformation, leading by process, AI and data – articulating desired outcomes through the lens of client experience, colleague experience, risk & control, effectiveness and efficiency
• Defines the ‘art of the possible’ to drive the Functions / Pan-Bank process transformation agenda and delivers expected PE outcomes – articulating the transformation narrative around key levers (target operating model/vision, org design, location/sourcing strategy, process optimisation, Tech / Data / AI, Demand elimination and productivity improvements)
• Drives a culture of continuous improvements within Functions / Pan-Bank to empower colleagues to identify and drive changes, raise the transformation ambition and break down silos (identify opportunities and drive through delivery that may impact other areas in the Bank and would benefit Functions / Pan-Bank)
• Demonstrates ability to influence, drive result and ‘get things done’
• Develops talent in the team
• Manages Project team and support growth and development plans
• Leads and supports a change in mindset, building a culture of continuous improvements within PE and Functions / Pan-Bank teams, agility, and accountability – supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes.
• Sets effective metrics and standards, transparently communicating them to team members, Functions / Pan-Bank stakeholders – providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team
• Employs, engages, and retains high quality people, with succession planning for critical roles
• Ensures team structure/capacity is reviewed to enable delivery of client outcomes
• Ensures the provision of on-going training & development, ensures that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk
• Sets and monitors job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Creates a motivational and challenging environment for staff which is conducive to creativity and performance with process excellence, transformation mindset and delivery centricity in mind
• Identifies and resolves key risks and issues early in their existence as they related to PE activities and project delivery
• Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners
• Defines initiative desired outcomes, benefits and measures of success defined in partnership with Functions / Pan-Bank stakeholders and SMEs, adhering to high-quality delivery standards
• Builds and maintains initiative plans and schedules showing and accounting for internal and external dependencies
• Proactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the project
• Ensures resource requirements/forecasts are built into project schedule
• Updates and reviews Lessons Learnt, both prior to and during each project and ensures that no previous mistakes are repeated
• Ensures projects are delivered according to SCB Governance requirements and PE playbook / methodologies
• Responsible for ensuring consistent Programme and Project delivery, adherence to best practices and increasing visibility of key risks and issues in order to enable effective decision making and improve the predictability of project delivery
• Monitors Functions / Pan-Bank process excellence related activities, prioritises the work and tracks progress, deliverables and outcomes across the PE Functions / Pan-Bank book of work – dealing across all relevant PE foundational capabilities (e.g. process universe insights to identify challenges / opportunities working with Global Process Owners, Product Owners and Domain Owners, business services to deploy to targeted Functions / Pan-Bank processes – wither landscape reviews, process reviews and/or process mining, raising awareness and capabilities within Functions / Pan-Bank to drive process excellence mindset and culture of continuous improvements and deliver PE related activities at the highest standards)
• Proactively engages with project team to resolve areas of non-process compliance, escalating to the Leadership if needed
• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to Functions / Pan-Bank stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed

Key Stakeholders

• Group Transformation
• Functions / Pan-Bank management (Business and Operations), Functions / Pan-Bank COO community
• Functions / Pan-Bank T&O and other relevant Tech delivery teams
• FFG Control Tower and FFG Programme Team
• Strategy &Talent
• Other support partners (e.g. operational risk, finance, audit)

Qualification & Requirements

• Education: Bachelors degree
• Min 10+ years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
• Knowledge of the Bank, in terms of key processes, stakeholder groups
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Knowledge of “SCB ways
• Knowledge of Functions and proven track record of delivery large complex pan-bank programmes
• Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior management to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group’s core values

Role Specific Technical Competencies

• Influencing Skills
• Leadership
• Stakeholder Management
• Process Excellence foundational capabilities (e.g. process universe, process current / future state design, process mining)
• FUNCTIONS / PAN-BANK process knowledge / domain expertise relative to key Functions / Pan-Bank / Transversal / Internal processes across products / domains
• Process excellence delivery track record
• Delivery track record, managing large and complex transformation programmes
• Process framework / methodologies (e.g. Lean, Six Sigma)
• Change Management
• Problem Solving
• Communication Management
• Concern for Quality and Standards
• Project Reporting
• Risk & Issue Management
• Proficiency in Excel, PowerPoint, Word
• Knowledge in Artificial Intelligence

Skills

• Strategic thinking
• Influencing, stakeholder management
• Transformation and delivery
• Process Excellence methodologies (lean, six sigma, zero base design)
• Operating Model & Organisational Change
• Cost / Business Efficiency
• Strategy and Measurement
• Management Consulting
• Project & Programme Management

Benefits

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.