Deputy Vice Chancellor (DVC) – Shared Services

Key Responsibilities

• Direct Reports: The Directors of Human Capital, Finance, Procurement, Marketing & Communications, and Facilities & HSE.
• Lead and oversee all Shared Services functions, Human Capital, Finance, Procurement, Marketing & Communications, and Facilities & HSE ensuring efficient, integrated, and high-quality service delivery across the academy and nurseries.
• Provide strategic direction and operational leadership to align all Shared Services functions with institutional goals, ensuring agility, scalability, and alignment with the academy’s strategic priorities.
• Develop and sustain a unified Shared Services operating model that enhances institutional efficiency, eliminates duplication, and drives consistency, accountability, and customer focus.
• Establish and monitor service standards, SLAs, and KPIs to ensure reliable, result-driven operations and continuous performance improvement.
• Drive evidence – based performance tracking and reporting, ensuring all Shared Services deliver measurable value, operational transparency, and continuous improvement.
• Embed a culture of innovation and quality assurance through regular audits, service reviews, and feedback mechanisms to strengthen performance outcomes.
• Champion operational excellence, process optimization, and digital transformation initiatives to modernize systems and strengthen data-driven decision-making.
• Ensure compliance with UAE laws, Sharjah Government HR regulations, HSE standards, and institutional governance frameworks.
• Oversee financial management, budgeting, procurement, and cost optimization to support strategic and sustainable operations.
• Lead institutional communications, marketing, branding, and events to ensure cohesive, impactful, and mission-aligned messaging.
• Oversee campus and facilities operations to maintain safe, compliant, and fully functional environments across all locations.
• Build, empower, and mentor a high-performing leadership team, fostering collaboration, accountability, and a service-oriented culture.
• Strengthen partnerships with government entities, vendors, and key stakeholders, ensuring effective engagement and institutional alignment.
• Provide strategic advice to the Vice Chancellor on performance, risks, investments, workforce needs, and improvement opportunities.
• Drive a culture of excellence, transparency, and continuous improvement across all Shared Services functions.

Qualification & Requirements

Minimum Qualifications

• Master’s degree in Business Administration, Public Administration, Management, Finance, Operations, or related field.
• Professional certifications: PMI Project Management, C-Suite Leadership Programme. Executive Leadership, Certified Chief Operations Officer (CCOO)
• Bilingual proficiency in Arabic and English required.

Experience Requirements

• Minimum 12-15 years of experience in shared services, corporate services, enterprise operations, or government/education sector leadership.
• Significant experience managing multi-department, multi-site operations at director or executive level.
• Proven success improving service delivery, efficiency, processes, and customer satisfaction.

Competencies

• Strong operational leadership & service delivery
• Strategic planning & organizational alignment
• Change management & transformation
• Budgeting, procurement & financial oversight
• High emotional intelligence & team leadership
• Stakeholder management & influence
• Data-driven decision-making
• Communication & executive presence
• Integrity, accountability & transparency

Benefits

No information available.