Sr Manager, Digital Automation and AI GBS

Key Responsibilities

• You will lead the charge in building a digital-first culture within GBS.
• Your mission will be to define and execute a robust automation and AI strategy aligned with our transformation goals.
• Imagine partnering with senior stakeholders to identify opportunities that truly move the needle, then turning those ideas into scalable solutions.
• From managing a portfolio of projects to establishing governance frameworks and KPIs, you’ll ensure every initiative delivers tangible business outcomes.
• You’ll also champion change management, enabling teams to embrace digital fluency and fostering a community of innovators across service lines.

Qualification & Requirements

Success in this role means combining strategic vision with hands-on leadership. You’ll need to influence, inspire, and deliver results in a fast-paced, global environment. To excel, you should bring:

• Proven experience leading digital transformation and implementing automation/AI programs within GBS or shared services.
• Deep knowledge of MS Power Platform, RPA tools (UiPath, Automation Anywhere), AI technologies (Copilot), ML frameworks, and process mining tools like Celonis.
• Strong project management skills with a track record of driving process improvements and value creation.
• Exceptional leadership and stakeholder engagement abilities, coupled with a passion for innovation and emerging technologies.

Benefits

We believe in creating the greatest good for society. Our strongest investments are in our people and patients we serve.

• Inclusion & Belonging: Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website
• Your Future: Generous annual bonus, life insurance, Save As You Earn share options.
• Work/Life Balance: Flexible vacation and time off, paid holidays and paid volunteering hours, so we can give back to our communities!
• Your Wellbeing: Private health and dental plans, multisport card/my benefit platform and much more.
• Flexibility: Hybrid working model (for most professional roles).
• Training: Hands-on, team-customised mentorship, subsidies for language classes, certifications and postgraduate studies.