SVP, GBS Functional Leader

Key Responsibilities

Global Service Ownership and Delivery

• Own the global service strategy and delivery for designated GBS functional area(s) and geographies working closely with Site/Country leadership
• Develop and maintain a global framework of targets and service experience metrics (e.g., SLA adherence, customer satisfaction, data accuracy) aligned with business objectives
• Codify and enforce service level agreements (SLAs) and operate function(s) with a “vendor-like” service delivery mentality, including financial governance and internal chargeback mechanisms with the broader GBS target operating model
• Publish regular operational performance reviews and reports to key collaborators, ensuring transparency and continuous improvement

Operating Model, Standards, and Continuous Improvement

• Drive standardization, automation, and lean improvements for designated GBS functions; Codify playbooks and a continuous integration pipeline to deliver annual productivity and experience gains, with best‑in‑class GBS penetration trends
• Partner with Data / Tech to ensure robust data foundations, workflow automation, and self‑service experience in service delivery
• Coordinate interdependencies with enterprise platforms and programs, including sequencing, cutover readiness, testing, etc.

Financial strategy & resource management

• Develop, manage, and oversee the annual operating budget for designated GBS functions, including personnel costs, vendor contracts, technology investments, training programs, etc.
• Collaborate with Head of GBS and Finance to forecast workforce needs, ensuring sustainable talent strategies aligned with business growth goals
• Implement financial controls to ensure compliance with approved budgets and reduce financial risks; Find opportunities for cost savings and efficiency improvement

Transition and Value Realization

• Lead phased transitions (waves) into GBS for designated functions, including workstream charters, knowledge transfer, staffing ramp, and benefit tracking
• Establish baselines, finalize targets, and deliver GBS benefits case through location, scale, and digitization levers

Talent, Org, and Partner Management

• Build and lead a large, global, and high-performing delivery organization across core locations and hubs; Drive talent management initiatives, including workforce planning and performance management
• Foster a diverse and inclusive culture that promotes employee engagement and retention; Implement leadership development and employee growth programs aligned with organizational goals
• Promote a collaborative and agile working environment across multiple locations
• Govern third‑party providers (as applicable) to performance, cost, and compliance commitments; Drive continuous improvement with partnersRisk, Controls, and Compliance
• Ensure strong controls and compliance across data, privacy, and employment processes; Target zero critical audit findings; Coordinate with Legal & Compliance for regional regulatory requirements
• Maintain robust business continuity and incident response for service delivery

Qualification & Requirements

Basic Qualifications

• 15+ years in a leadership position in a Global Business Services, Shared Services, or Operations environment
• 5+ years leading multi‑regional delivery teams
• Bachelor’s degree or equivalent experience in Business Administration, Operations and Organizational Leadership
• Demonstrated success driving operational excellence and transformation initiatives
• Demonstrated leadership and expertise across functional teams including design and work transfer experience supporting service delivery
• Proven experience leading large, diverse, and global teams (100+ staff), with a track record of driving engagement and retention
• Deep understanding of Global Business Services operating models
• Proven strategic operator with a strong execution focus – ability to translate strategy into a scalable global service model

Additional Qualifications

• Advanced degree or equivalent experience or industry certifications (e.g., CPA, CIMA, SHRM) preferred
• Strong business and financial skill with a proven record of strategy, innovation, change management, and budget and resource management
• Excellent communication skills on a Management / Executive level and collaborator management style
• Analytical mentality for benchmark tracking and decision-making
• Strong financial skill in business and chargeback mechanisms
• Phenomenal people management and engagement skills
• High adaptability to global standards and local compliance nuances

Benefits

Health

To support your health and wellness, we provide eligible employees with comprehensive insurance options, access to wellness programs, and more. A few of the benefits we offer include:

• Comprehensive health, dental, vision and life insurance plans for employees and their families, including domestic partners
• Health saving and flexible spending accounts

Wealth

Paramount offers competitive pay and robust retirement plans that meet you wherever you are in life and help you plan for future financial goals. A few of the benefits we offer include:

• 401(k) plan with a company match for eligible employees starting on their first date of employment.
• Financial Wellness Planning: Services provided by EY at no cost to employees.
• Employee Assistance Fund: Receive assistance with the costs of emergency evacuation, disaster recovery, or unexpected events such as a sudden illness, car accident, or loss of a partner.

Career & Community

We want you to stay connected to your career goals and your community, with ways to support your continued education as well as extend your charitable efforts. A few of the benefits we offer include:

• Tuition Assistance: Reimbursement up to $10,000 per calendar year for undergraduate/graduate degrees, certifications, and certificates that are aligned to current or future job roles.
• College Coach Program: Help your dependents choose the best college savings plan, navigate college admissions, and manage existing education debt.
• Employee Matching Gift Program: Paramount will match charitable donations to $1,000/year — doubling your impact.

Encouraging Wellnes

We prioritize the holistic well-being of our employees by offering a diverse range of wellness programs designed to enhance physical, mental, and emotional health.

• Employee Assistance Programs (EAP): Up to 8 sessions of short-term confidential counseling, available over the phone and onsite at select office locations.
• The Wellness Studio: Elevate well-being with in-person and virtual group fitness classes.
• Headspace Care: Expert emotional health coaching.
• Weight Watchers Program: A subsidized membership with half the cost covered by Paramount, for full-time employees.
• Thrive: Unlock the latest science to manage stress, boost focus, and strengthen connections.
• Headspace: Mindfulness guide aiding stress, anxiety, sleep, focus and fitness.

Others

• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.

and more!