VP of Performance Enablement

Key Responsibilities

• Leads, coaches, and develops a high performing team of learning and performance enablement professionals to produce written and visual digital collaterals in support of operational policy, procedures, education, training, and performance support needs
• Identifies productivity, safety, and quality standards across the shared services function to enable learning in the workflow, and performance support to drive consistency in best practice and performance results.
• Oversees shared services operational policies, standardized operating procedures, and regulatory training requirements to ensure colleague compliance and competencies, with ongoing leadership communications on changes and updates
• Defines, develops, and delivers new hire onboarding orientations and High Performing Team Leader onboarding, and Associate Director development program to engage, equip, retain, and grow talent in the shared services space.
• Partners with IT&S Learning Solutions Center to consult on design, development, and delivery of applications, systems, and tools trainings in scope (SMART, Lawson APWF, Manhattan WM, ServiceCentral, PowerBI Dashboards, TeleTracking, etc)
• Establishes content taxonomy, methodology, and enterprise knowledge bank to drive digital transformation efforts for integrated generative AI readiness and speed to colleague productivity, performance, change adoption, and meaningful digital learning experiences in the workflow.
• Manages centralized online Intranet site (SharePoint) and HealthStream portfolio of new hire learning plans, curricula, courses, assignments and attestations.
• Collaborates with corporate, division, and facility leaders and stakeholders to align on annual strategic goals, shared communications, and strategic initiatives designed to optimize performance and service excellence.
• Utilizes KPI, performance management, and qualitative data to analyze and measure performance results and target performance improvement opportunities.
• Participates in corporate and division budget planning, and aligns the performance enablement and improvement department budget accordingly.
• Ensures the delivery of accurate and consistent management reporting to accelerate decision making, and identify gaps in performance compliance or competencies.
• Publishes HCA Annual Report and a quarterly Supply Chain Today magazine to share enterprise and division initiatives, innovations in flight, and recognize colleagues for outstanding contributions.
• Produces the annual HCA Day event at HealthTrust University including the coordination of communications, registration, agenda, speakers, A/V and media, logistics, and feedback evaluations.
• Activates the HealthTrust Emergency Operations Center (EOC) in response to disasters or emergencies, and staffs the EOC Communications function.
• Performs other duties as assigned.

Qualification & Requirements

• Bachelor’s Degree – Required
• Master’s Degree in Education, Informatics, Healthcare or related field. – Preferred
• 10+ years Strong Education and eLearning background, including large scale system training implementation, instructional design, graphic design, and e-Learning development experience. – Required
• Minimum 5 years management experience; education management experience managing multiple education initiatives to successful completion, preferably in healthcare, financial services, hospital operations, clinical, supply chain, or information systems-oriented environments. – Required
• Well versed in GPO Operations and Supply Chain clinical and non-clinical operational workflows, touch points, systems/applications, job roles, and strategic initiatives to anticipate learning needs and change strategies to achieve desired results. – Preferred
• Experience with large-scale education methodologies and matrix organizational structures – Preferred
• Strong systems knowledge to translate functionality into quality learning assets – Preferred
• DDI Certified Facilitator or similar certification – Preferred
• Ability to travel up to 25%

Benefits

HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.