Business Transformation Director

Key Responsibilities

• Lead an ISCO engagement cross-functional, global projects managing scope, risk, results, and profitability.
• Act as the primary point of contact for clients in the area of sales order management.
• Present confidently to client leadership and large audiences.
• Drive process improvement and transformation using digital tools and automation. Text
• Develop and market new services and solutions in the order management space.
• Implement effective recruitment strategies to build high-performing teams
• Strategically aligning people and resources to meet evolving market needs.
• Promote knowledge sharing and contribute to learning programs
• Represent delivery in client pursuits and demonstrate strong delivery leadership

Qualification & Requirements

• Own the end-to-end sales order management process and ensure accurate, timely order fulfillment reporting.
• Demonstrate ownership, collaboration, and curiosity in understanding order flows and business impact.
• Partner with client stakeholders to influence upstream and downstream processes.
• Develop and maintain controls and guidelines for order and delivery accuracy
• Understand the implications of underperformance on customer satisfaction and compliance.
• Mentor teams to shift from transactional service delivery to strategic supply chain ownership.
• Establish frameworks for client satisfaction and continuous improvement
• 15+ years of experience in supply chain operations, with a focus on sales order management and transformation.
• Proven leadership managing large, distributed teams.
• Expertise in order fulfillment analysis, supply chain reporting, and performance metrics, for primary and secondary SC operations
• Strong problem-solving, analytical thinking, and influencing skills.
• Deep understanding of order-to-cash processes and ERP systems (e.g., SAP SD, Oracle SCM, Salesforce).
• Excellent communication skills to engage with clients and senior stakeholders.
• Ideally an industry expertise in Agribusiness and consumer goods
• Postgraduate degree (MBA in Supply Chain or Operations preferred).
• 8–10 years in senior supply chain roles, ideally in shared service environments.
• Professional certifications such as APICS CPIM or CSCP are a plus.
• Adaptability to work across teams and shifts.

Benefits

Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief