Global People Shared Services Director

Key Responsibilities

Global People Shared Services Leadership

• Build, develop, and manage a high-performing global HR shared services team.
• Foster a collaborative, inclusive culture focused on continuous improvement and global consistency.

Process Standardization & Service Delivery

• Design and implement standardized, scalable HR processes across all Cyncly geographies that can be administered across countries and automated wherever possible e.g. absence, promotions, onboarding.
• Build global policies with the team that are underpinned with local processes as appropriate.
• Ensure a consistent and efficient employee experience globally, leveraging best practices.
• Use customer feedback data to assess satisfaction and drive continuous improvement.
• Drive the roadmap to further enhance our case management system Zendesk to better serve our employees, e.g. by building out self-service capabilities or tapping into AI capabilities.

Data & Analytics Leadership

• Establish a robust People data and analytics framework, enabling data-driven decision-making.
• Lead the development of reporting capabilities and KPIs to measure HR effectiveness.
• Build data skills within the People team, fostering a culture of analytical thinking and evidence-based strategies.

Cross-Functional Collaboration

• Partner with regional HR teams to ensure alignment and seamless integration of global processes.
• Collaborate with other departments, including finance, talent acquisition, and HR systems to optimize HR service delivery and data utilization.

Technology & Innovation

• Leverage HR technologies and data platforms to streamline operations and enhance analytics.
• Stay current on HR tech innovations and recommend enhancements to improve efficiency.

Compliance & Risk Management

• Ensure global HR practices comply with local labor laws and regulations.
• Mitigate risks by implementing data governance, audits, and best practices in People Operations.

Qualification & Requirements

• Proven experience in building and leading global operations teams, ideally in HR shared services.
• Experience of having built and developed a strong, remote team, ideally of HR Professionals.
• Strong expertise in People data, analytics, and reporting.
• Ability to develop data skills within a team and foster a data-driven culture.
• Global mindset with the ability to balance local needs and corporate objectives.
• Tech-savvy with a solutions-oriented mindset.
• Strong knowledge of HR best practices and employment law across multiple geographies is highly valued.
• Fluent in English, with additional proficiency in Portuguese, French, Italian, German, or Spanish considered a key advantage.

Benefits

No information available.