VP Operations, India

Key Responsibilities

Strategic Leadership:

• Develop and execute the strategic vision for shared services in India across the Payroll and HCM group and the broader Strada organization.
• Align shared services operations with the overall business strategy and objectives.
• Drive the adoption of best practices and innovative solutions to enhance service delivery.

Operational Management:

• Oversee the day-to-day operations of Payroll and HCM services, ensuring timely and accurate service delivery.
• Implement and monitor key performance indicators (KPIs) to measure and improve operational efficiency.
• Ensure compliance with local, regional, and international regulations and standards.

Team Leadership:

• Lead, mentor, and develop a high-performing team of professionals.
• Foster a collaborative and inclusive work environment that encourages professional growth and development.
• Manage resource allocation and capacity planning to meet service demands.

Client Relationship Management:

• Build and maintain strong relationships with key clients and stakeholders.
• Act as a trusted advisor to clients, providing insights and recommendations to optimize their Payroll and HCM processes.
• Address and resolve client issues and escalations promptly and effectively.

Process Improvement:

• Identify opportunities for process optimization and automation to enhance service delivery.
• Lead initiatives to streamline operations, reduce costs, and improve service quality.
• Stay abreast of industry trends and emerging technologies to drive continuous improvement.

Financial Management:

• Develop and manage the shared services budget for India.
• Monitor financial performance and implement cost-control measures as needed.
• Ensure the efficient use of resources to achieve financial targets.

Qualification & Requirements

Education

• Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field. MBA or advanced degree preferred.

Experience

• Minimum of 10 years of experience in shared services, payroll, HCM, or related fields.
• Proven track record of leading and managing large, geographically dispersed teams.
• Experience in the APAC region with a deep understanding of local regulations and business practices.

Skills

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to drive change and innovation.
• Proficient in using HCM and payroll software and systems.
• Strong analytical and problem-solving abilities.

Travel Requirements: Willingness to travel as per business needs.

Benefits

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.