Chief Operating Officer, LBS

Key Responsibilities

• Align shared services business objectives to the organization’s mission and goals.
• Develop and oversee strategic plans that result in increased operating efficiency, value creation, and reduce costs.
• Enable strategy execution by prioritizing high-impact activities, mitigating risk, and managing resource provisions.
• Institutionalize the use of AI tools and automation (generative AI, chat boxes, bots, etc.), predictive modeling, forecasting, and outcome measures.
• Ideate, design, and develop an advanced organizational analytics function that enables greater decision support and strategic planning across the enterprise.
• Manage and oversee the delivery of shared services to internal clients in a timely and efficient manner.
• Build and maintain strong relationships with key stakeholders and ensure effective communications and collaboration across the organization.
• Hold leaders accountable for Key Performance Indicators and recommend remediation measures if metrics targets are not met.

Qualification & Requirements

Applicants should have bachelor’s degree in business, finance, information technology, human resources, or related discipline is required; master’s degree, preferred.

Additional requirements include:

• 15+ years of professional work experience in a senior strategy or business operations leadership role in a large and complex organization.
• Prior senior leadership experience with oversight of multiple shared services functions to include HR, finance, compliance, or information systems at an enterprise level.
• Track record of successfully managing teams in a high volume, metric-driven environment. Additionally, possess the ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization.
• Proficiency in managing complex operations and improving efficiency and effectiveness in a shared services environment. Also possess experience leading transformation projects in business operations and providing oversight to further operational excellence.

Benefits

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.