Director, Business Configuration & Shared Services-Virtual

Key Responsibilities

• Overseeing the delivery and consistency of business configuration across Customer Solution Delivery Business Analysts, Leave Solution Analysts, and Alight India teams. Ensuring execution of best practices for requirements gathering, system setup using business-configurable tools, and testing.
• Driving measurable, consistent, and predictable portfolio delivery to accelerate and optimize solutions for Alight’s customers. Leading the advancement of the implementation delivery model by integrating SIS framework best practices.
• Providing post-go-live stabilization support for AM360-migrated clients to ensure successful renewals and long-term satisfaction.
• Maximizing the Alight India Shared Service Model for efficiency, throughout, and scale. Direct shared services vendor delivery where applicable. Taking ownership of CRO accountabilities from client intake and managing defect tickets directly from ServiceNow.
• Overhauling the LeavePro Pass Thru governance model to support automation of production readiness and scorecard metrics. Enabling faster and higher-quality client request fulfillment.
• Managing a team of Customer Solution Delivery individual contributors. Ensuring service level agreements (SLAs) and key performance metrics are consistently met or exceeded.
• Analyzing current processes to identify and implementing optimal technology solutions. Collaborating with technology partners to coordinate development efforts and ensure timely, accurate delivery.
• Maintaining a knowledge base of current tools, technologies, and methodologies. Training team members on process standards and tool usage to ensure consistent execution.
• Providing analytical insights and expert advice to clients. Managing communications related to ongoing projects, ensuring transparency and alignment across stakeholders.
• Defining best practices via management of tools and resources to fit into Alight Leave Solutions enterprise goals and needs.
• Supporting direct reports through coaching, mentoring and performance management. This can include validation of their work, relationships with peer and project stakeholders and time management.

Qualification & Requirements

• Possess education of bachelor in a business, management and/or technical field or equivalent work experience. Have a minimum of 8 years relatable work experience.
• Have Professional Certification in Business Analysis (Ex. ECBA) and/or Project Management (i.e. PMP) and Group Benefits domain knowledge in your background is a skill or requirement essential to be high performing in the role.
• Display a minimum three years of experience managing projects using Agile, SAFe, Iterative, or Hybrid methodologies. Be able to act as a Product Owner to break down project requirements into sprints and deliverables.
• Be proficient using Confluence, JIRA, Clarity, SharePoint, and other software for project and task management.
• Demonstrate track record in effective vertical project management, including excelled organizational skills, with demonstrated ability for both tactical execution and strategic thinking.
• Serve as a subject matter expert in Agile, SAFe, Lean, project management (including various methodologies), and program/portfolio management.
• Demonstrate ability to prioritize and to deliver multiple projects on time and within budget.
• Display excellent communication skills, with ability to work with business & technical teams. An ability to thrive in a high intensity, faced paced environment.
• Have independent business analysis skills and an aptitude for priority to detail & process oriented.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.