AVP Executive Office Manager – Head of Group Technology & Operations (GTO)

Key Responsibilities

Executive Office Management

• Manage the day-to-day operations of the Head of GTO’s office, maintaining a structured, agile, and responsive environment that anticipates needs and mitigates disruptions.

Strategic Administrative Support

• Provide high-level support including calendar orchestration, board-level meeting preparation, regulatory engagement logistics, and travel coordination across jurisdictions. Ensure all activities align with strategic priorities and executive commitments.

Stakeholder Engagement & Communication

• Act as a key liaison between the Head of GTO and internal/external stakeholders, facilitating clear, timely, and tactful communication. Represent the office with professionalism and discretion in all interactions.

Confidentiality & Discretion

• Handle highly sensitive information with discretion, including risk reports, regulatory correspondence, and strategic transformation plans. Exercise sound judgment and ethical integrity in all matters.

Initiative Execution & Follow-Through

• Support the implementation of departmental initiatives by tracking progress, coordinating cross-functional inputs, and ensuring timely follow-up on critical action items.
• Other Responsibilities – Managing a shared service team of executive administrators

Executive Admin (EA) Team Management

• Lead and manage a centralized EA model supporting senior leaders across GTO, ensuring consistent service delivery, professional standards, and alignment with organizational priorities.

Process Standardization & Best Practices

• Develop and implement standardized processes, templates, and tools for executive support across the team.

Performance & Development Oversight

• Provide coaching, performance feedback, and development planning for the executive admin team.

Capacity Planning & Resource Allocation

• Monitor workload distribution and reallocate resources as needed to support shifting priorities and executive needs.
  

Qualification & Requirements

Extensive Executive Support Experience

• Minimum 12–15 years of experience in executive support or office management, preferably supporting senior leaders.

Leadership of Administrative Teams

• Proven experience leading and developing a team of executive administrators or support staff in a shared service or matrixed environment.

Operational Excellence & Service Delivery

• Strong track record in designing and implementing standardized processes, tools, and workflows to improve consistency and responsiveness across executive support functions.

Strategic Stakeholder Management

• Ability to engage and influence senior stakeholders, balancing competing priorities and ensuring alignment across multiple executive offices.

People Development & Coaching

• Experience in mentoring and developing administrative professionals, including performance management, career development planning, and capability building.

Resource Planning & Allocation

• Skilled in capacity planning, workload balancing, and resource optimization to support dynamic business needs and executive priorities.

Discretion & Professionalism

• Demonstrated ability to handle confidential and sensitive information with integrity and sound judgment.

Digital Fluency

• Proficient in enterprise tools such as Microsoft 365, and executive reporting platforms; familiarity with workflow automation and collaboration tools is a plus.
  

Benefits

No information available.