Head of Global Business Services
Unspecified
Middle East, United Arab Emirates, Dubai
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
Rank
EVP/C-Suite
Responsibility
Head of SS/GBS
Scope
Global
Workplace
100% in office
Functions
Finance
Supply Chain
Reports to
Level
0
Travel Max:
0%
Posting Date
10-21-2025
Description
Lead a global services hub supporting premium clients across 80+ countries
Requires at least 10 years’ leadership experience in SSC or ops function
A global premium service provider operating in over 3,000 cities, with a reputation for excellence in customer experience and operational delivery. The Dubai office serves as the central hub for global shared services, supporting high-profile clients across travel, logistics, and corporate sectors. The company is scaling rapidly and committed to innovation, inclusivity, and performance.
Key Responsibilities
- Lead and develop high-performing back-office teams with a global scope of service
- Drive operational performance, ensuring delivery against SLAs, KPIs, and budget
- Implement process improvements to enhance efficiency, scalability, and service quality
- Act as a strategic partner to global stakeholders across EMEA, APAC, and the Americas
- Foster a customer-centric culture of continuous improvement, collaboration, and accountability
- Ensure governance, compliance, and risk management across service areas
- Promote employee engagement and a positive working environment
Qualification & Requirements
- Must be based in Dubai currently with track record of working in the UAE
- 10+ years in shared services, customer support, or business services leadership
- Proven success managing 30-80 FTEs in multicultural environments
- Strong communication and stakeholder management skills across global regions
- Experience in travel, logistics, hospitality, or premium service sectors preferred
Benefits
- Competitive, tax-free salary
- Strategic leadership role in a fast-growing global business
- Opportunity to shape and scale a high-impact shared services function
- Collaborative culture with exposure to global stakeholders and premium clients
- Dubai-based role with growth, innovation, and transformation at its core
Company Profile
Unspecified
Industry
Unspecified
Revenue
Employees
Fortune 500 Rank
NA
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
