Transition and Transformation Lead

Key Responsibilities

• Own and manage complex transition and transformation workstreams end-to-end, ensuring timely and successful delivery.
• Conduct due opportunity assessments and develop business cases to support transformation initiatives.
• Lead the design, implementation, and stabilization phases of transition projects, ensuring operational readiness and adoption.
• Apply industry standards and best practices, including tollgates, process design, process mining, and governance frameworks, to maintain control and transparency.
• Collaborate closely with Global Process Owners (GPOs), Technology teams, and other cross-functional stakeholders to align on project goals and interdependencies.
• Identify and mitigate risks, ensuring smooth cutover and minimal business disruption.
• Mentor and guide transformation experts and project managers within the team, fostering a culture of continuous improvement and innovation.

Qualification & Requirements

• Bachelor’s degree in Business, Industrial Engineering, Management Engineering, Information Systems, or a related field.
• Minimum 5 years of experience leading complex transitions or transformation programs within a Global Business Services (GBS) or Shared Services environment.
• Proven track record in managing multi-region or multi-function transformation projects.
• Strong analytical, stakeholder management, and problem-solving skills.
• Familiarity with market standards such as process mining, tollgates, governance packs, and change management frameworks.
• Excellent communication, leadership, and organizational abilities.

Experience

• Transition and Transformation: 3 years (Required)

License/Certification

• Lean Six Sigma Certification (Preferred)
• PMP (Preferred)

Benefits

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee